Engineering Manager, Managed Services

Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers and industry leaders across sectors. The company supports global distributed collaboration with 1200+ colleagues in 75+ countries and very few office-based roles, with teams meeting 2–4 times per year in person at locations around the world. The company is founder-led, profitable, and growing. We are hiring an Engineering Manager . This role offers a technologist with a passion for Linux and Cloud technologies the opportunity to build a career with Canonical and drive success for customers leveraging Ubuntu and open source products. If you have an affinity for open source development and technology, you will work with some of the best people in the industry at Canonical. Role and team The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. You will be a Cloud Engineering Manager for the BootStack team, responsible for managing engineers who oversee day-to-day managed service of customer environments, including customer service management, operations, and ongoing product improvement. Collaboration with customers, product engineering, and operations is critical to success. Location: This is a globally remote role. The role entails Manage a growing engineering team to optimise the quality and velocity of both development and operations Identify and measure team health indicators Implement disciplined engineering and operations processes Represent the BootStack team with stakeholders, customers, and external teams Ensure proper team focus on priorities, milestones, and deliverables Work to meet service level agreements with customer deployments around the globe Deliver quality managed services in a consistent, timely manner What we are looking for in you Bachelors (or equivalent) education in a technology field Proven track record in either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams Proven experience with OpenStack Commitment to testing methodologies and maintainable code quality Experience with Linux system administration, Ubuntu/Debian a plus Strong communication and collaboration skills Experience with agile software development methodologies Experience working in and managing distributed teams Technical aptitude for understanding complex distributed systems Experience with cloud topologies and technologies Willingness to travel to team and company events and customer meetings, roughly 20% or less What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with benefits reflecting our values and ideals, with programs designed to meet local needs globally. Distributed work environment with twice-yearly in-person team sprints Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, a key open-source project powering AI, IoT, and the cloud, we recruit globally and set high standards for joining the company. Most colleagues have worked from home since our inception in 2004. Working here challenges you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer #J-18808-Ljbffr