Engineering Manager, Managed Services

hace 3 semanas


WorkFromHome, México Canonical A tiempo completo

Engineering Manager, Managed Services Canonical is a leading provider of open‑source software and operating systems. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company operates in 75+ countries with more than 1,200 colleagues, and most roles are remote. This is a globally‑remote role. The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers—from Kubernetes to OpenStack and everything in‑between. As a Cloud Engineering Manager, you will manage engineers who oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations, and continuous product improvement engineering. Responsibilities Manage a growing engineering team to optimise the quality and velocity of both development and operations Identify and measure team health indicators Implement disciplined engineering and operations processes Represent the BootStack team to stakeholders, customers, and external teams Ensure proper team focus on priorities, milestones, and deliverables Work to meet service level agreements with customer deployments around the globe Deliver quality managed services in a consistent, timely manner Qualifications Bachelor's (or equivalent) education in a technology field Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar, or managing operations teams Proven experience with OpenStack Strong commitment to testing methodologies and maintainable code quality Experience with Linux system administration; experience with Ubuntu/Debian is a plus Strong communication and cooperation skills Experience with agile software development methodologies Experience working in and managing distributed teams Technical aptitude for understanding complex distributed systems Experience with cloud topologies and technologies Travel to team and company events and customer meetings, roughly 20% or less Benefits Distributed work environment with twice‑yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long‑haul company events Equal Opportunity Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Software Development #J-18808-Ljbffr



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