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hace 2 semanas

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**Responsibilities**:Oversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.Scheduling & Coordination: Oversee appointment scheduling and coordination to ensure timely and accurate service delivery.Compliance: Ensure call center operations comply with HIPAA and other healthcare regulations.Performance Monitoring: Track key performance metrics (e.g., call volume, wait times, customer satisfaction) and provide reports to management.Process Improvement: Identify and implement improvements to increase efficiency and enhance service quality.Technology Management: Ensure proper functioning of call center software and systems, troubleshooting issues as needed.Collaboration: Work with other departments (e.g., medical records, billing) to ensure seamless patient service.**Qualifications**:Education: Bachelor’s degree in healthcare administration, Business, or related field (preferred) or equivalent work experience.Experience: 3+ years in healthcare call center management or a related field. (preferred)Skills: Strong leadership, communication, and problem-solving skills. Proficiency with call center software, CRM systems, and MS Office.Knowledge: Familiarity with medical terminology, healthcare systems, and HIPAA compliance.Tipo de puesto: Tiempo completoLugar de trabajo: Empleo presencial

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