Account Delivery Management

Account Delivery ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. You will work with business partners to enable of a customer centric Account Service Team (AST) driving best-in-class TCE and Quality. Account Delivery Management promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimisation while managing scope, resources, cost of delivery and coordination.**How you will make your mark**:- Develops and nurtures senior management relationships with the customer via regular, remote, contact.- Owns customer operational relationship - develops & nurtures to drive excellent customer satisfaction, retention, and growth.- Understands customer at local, country, regional level to analyse delivery requirements & contribute to customer strategic business plan.- Collaborates with key customer and HPE stakeholder teams for reactive and proactive issues including problem and penalty avoidance.- Develops strategies and processes with the customer in areas such as customer performance metrics & reporting, communication and oversees appropriate escalation management outcomes- Ability to manage risk effectively and proactively in accounts.- Works with assigned Account Services Team & all delivery organizations to ensure delivery against SLA requirements.- Oversight of exception cases (end of support life, escalations, time & material, etc).- Develops & manages account service delivery plan and contributes to the account strategic plan.- Acts as an expert in providing direction and guidance to process improvements and establishing policies.- Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.- Exercises significant independent judgement to determine best method for accomplishing work and achieving objectives.- Provides mentoring and coaching to Account Services team members.- Identifies incremental revenue opportunities and supports pursuit activities.**About you**:- First Level University Degree or equivalent combination of education & experience- 3-8 years relevant business experience- Fluent in written and verbal English- Project Management capabilities- ITIL v3 Foundations certified / ITSM experience is an advantage**Personal skills and qualities**:- Multi-cultural and cross-country experience desired- Ability to build & manage strong customer relationship at senior level via a remote environment- Ability to prepare clear, concise, and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, and active listening- Ability to understand & analyse an issue or problem to develop & implement a corrective action plan- Ability to lead a cross cultural, cross tower & cross business team for effective & efficient customer support- Ability to develop & present high impact message to senior-level management- Leadership ability to provide coaching and mentoring- Demonstrate strong influence, negotiation, and conflict management skills**_ Join us and make your mark_**We offer:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.mexico #LY-Hybrid**Job**:Services**Job Level**:Expert**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.