Head of Account Management
hace 3 semanas
Join to apply for the Head of Account Management role at Aplazo .
Role's Mission
The Head of Account Management is responsible for growing and developing new and existing strategic accounts, ensuring long-term relationships and maximizing revenue. This role requires a high level of analytical thinking to identify new opportunities, negotiate with merchants, and support the Account Management team in driving client success.
Key responsibilities
- Drive strategic account growth by maximizing revenue, retention, and expansion opportunities through data-driven strategies and strong client partnerships.
- Lead key merchant relationships by managing high-impact negotiations, securing long-term agreements, and serving as the primary escalation point.
- Develop and mentor the Account Management team, tracking KPIs and implementing training programs to enhance performance and client success.
- Leverage analytics to optimize account strategies, improve forecasting, and ensure alignment with business objectives across internal teams.
Requirements
Must have:
- 8+ years of experience in account management, client success, or strategic partnerships.
- Strong analytical mindset to evaluate data, identify patterns, and make strategic decisions.
- Experience in merchant negotiations, contract management, and relationship building.
- Proven success in growing key accounts and achieving revenue expansion targets.
- Experience in leading and developing teams to achieve high performance.
- Familiarity with e-commerce, fintech, or payment processing industries.
Nice to have:
- Experience using CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI, SQL, Excel Advanced Level).
- Previous experience managing enterprise accounts in the fintech or digital payments space.
- Background in financial services, BNPL, or SaaS.
Languages
- Spanish: Native
- English: Native or advanced proficiency
Seniority level : Director
Employment type : Other
Job function : Business Development and Sales
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