Eater Engagement Manager

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.Team Overview:Being the Eater Engagement Operations Manager for DiDi Food México, Central America and the Caribbean will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region. You will be involved in the definition and execution of the business operations.This data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. You will have the opportunity to manage a tight team, where you will have a clear impact on the launch, development and growth of different DiDi Food businesses in LATAM. Be prepared for a hectic, fast-paced, and challenging environment. You´ll never have a dull momentRole Responsibilities:- Develop & lead the regional growth strategy for the Eater Engagement vertical across México, Central America and the Caribbean.- Become an influential stakeholder within the restaurant, courier, and functional operations teams.- Translate strategy into results: manage execution against key milestones and targets; manage a high performing team that is responsible for city operations and growth optimization.- Proactively conduct and coordinate analysis to define optimal ways of improving operations and processes at a national level.- Manage multi-functional projects: coordinate projects with complex, multi-functional scope that stretch across departments within the organization.- Be a relentless advocate for the users experience and growth; translate that perspective into initiatives across teams that touch product operations, marketing and communications at a national and regional level.- Ensure the right development of the team: model a culture that prioritizes open feedback and structures the development of a team of high-performing analysts and interns.Role Qualifications:- 5+ years of demonstrated success in high-performance environments with operations and strategy focus- Bachelor/ Master Degree in quantitative field (e.g. business, management, engineering, marketing, economics, finance)- Thought leader: you have robust experience managing level high-performing multi-level teams.- Clear strategic thinker: you are used to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.- Data-driven manager: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make.- Familiarity with analytical tools (SQL, Python, R, Power BI) to manage a team who uses them day-to-day.- Passion to drive changes and improvement: you have experience defining and implementing scalable processes and solutions Hands-on mentality and self-starter: you feel comfortable taking ownership to ensure solutions at micro and macro level.- Strong ability to communicate complex ideas effectively within the team and in the organization.- Full proficiency in English & Spanish.EEO Statement:**You'll love working at DiDi because**- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Divers