Sales Support Specialist

hace 2 semanas

De México ABB A tiempo completo

**Sales Support Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This position reports to**:Service Sales Support Manager**Your role and responsibilities**:In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #LI-Hybrid This role is contributing to the Process Automation Marine and Ports division from Mexico to US, in Mexico City. You will be mainly accountable for: - Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. - Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. - Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.**Qualifications for the role**:- 1+ year of profesional experience in a similar role- Advanced English- Previous experience in Customer Service- Basic knowledge in finance- SAP and Excel experience is a plus- Valid visa and passport is desirable**Benefits**:- Paid Parental leave (gender neutral)- Life insurance- Retirement plan- Healthcare plan- Wellbeing program- Dental insurance- Flex days- Employee Assistance Program (PAE)- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)**More about us**:

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