Citrix Administrator

**Citrix Administrator**Shift Timings**:7.00 AM-4.00 PM PST****Working a night shift from 10 PM-7AM PST may be required occasionally to perform tasks afterhours.****There is flexibility in the schedule and the actual hours worked****Technical Requirements**:Must have strong demonstrated experience in:- Windows Server 2016 or newer: Active Directory, DHCP, DNS, DFS, File permissions, certificate services, IIS.- Citrix administration- Hybrid Citrix Cloud administration- Profile and WEM policy management- Managing Windows Remote Desktop Sessions in CitrixIndustry certification in Windows Server Administration and Citrix Administration.Good working knowledge in Vmware, Microsoft 365, Cohesity and Nimble a plus.**Role**:- Understands how to set priorities based on tickets and projects being submitted.- Makes day-to-day decisions in accordance with policies, procedures and operational guidelines.- Collaborates with and keeps the Principal Systems Engineer and Department manager informed on exigent issues affecting the Citrix Environment.**Duties**:- Creating, maintaining and deploying FAS, Cloud Connections, and WEM policies.- Monitoring, troubleshooting, resolving user incidents and continually finding ways to improve the users' experience.- Administering, securing & deploying thin client technology- Will document procedures to effectively identify, categorize and triage user issues.- Will act as a highest level escalation point for the resolution of Citrix problems.- Will work with key stakeholders, vendors, and other team members to ensure technological solutions meet business / user requirements.- Will develop and maintain technical support documentation to ensure knowledge transfer to other team members.- Create and manage Citrix ticket queue and Citrix infrastructure roadmaps.**Capabilities**:- Requires high level of engage and commitment to customer service.- Demonstrated success working individually to manage multiple tickets and needs.- Thrives in a fast paced, high performing and delivering team.- Does not hesitate to engage other people to solve issues and problems when needed.- Ability to think at an Enterprise level to anticipate, identify and address issues and potential problems.Tipo de puesto: Tiempo completoSalario: $75,000.00 - $80,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Días por enfermedad- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaConsideraciones ante el COVID-19:Trabajo remoto.- Health insurance