Quality Analyst
hace 19 horas
_**QUALITY ANALYST**_**REQUIREMENTS**:- ADVANCED ENGLISH ( B2 - C2 )- MINIMUM 1 YEAR EXPERIENCE AS QA IN CALL CENTER- KNOWLEDGE ABOUT METRICS- SCHOOL CERTIFICATE**SPECIFIC DUTIES**:- Monitoring agent (both Voice and Non Voice) customer interacctions against client specified policies and procedures- Conducting calibration with all the stakeholders of the business to ensure standards- Participate in huddle sessions, working on close with Managers and TLs on the process for an excellent team and process performance- Review evaluations, maintain call recordings for audits- One-on-One feedbacks- Provide domain knowledge and track external and internal escalations**WORK ON SITE ( MONDAY TO FRIDAY )**OFRECEMOS:- PRESTACIONES DE LEY- SEGURO DE GASTOS MEDICOS MAYORES- SEGURO DE VIDA- SEGURO DENTAL Y DE LA VISTA- AGUINALDO 15 DIAS- 15 DIAS DE VACACIONES- CURSOS Y CERTIFICACIONES- UTILIDADES- VALES DE DESPENSA- BONO PARA ACTIVIDADES ( GYM, IDIOMAS, ETC..)- ** INTERESADOS APLICAR POR ESTE MEDIO Y ENVIAR CV ACTUALIZADO EN INGLES**_Tipo de puesto: Tiempo completoSalario: $20,000.00 - $24,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Días por enfermedad- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaPregunta(s) de postulación:- ¿Cuantos años de experiência como Quality analyst?Idioma:- Inglés (Obligatorio)
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Quality Analyst
hace 3 días
Monterrey, México Hexaware A tiempo completo_**QUALITY ANALYST**_ **REQUIREMENTS**: - ADVANCED ENGLISH ( B2 - C2 ) - MINIMUM 1 YEAR EXPERIENCE AS QA IN CALL CENTER - KNOWLEDGE ABOUT METRICS - SCHOOL CERTIFICATE **SPECIFIC DUTIES**: - Monitoring agent (both Voice and Non Voice) customer interacctions against client specified policies and procedures - Conducting calibration with all the stakeholders...
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Business Analyst – Quality
hace 1 semana
Monterrey, Nuevo León, México FLSmidth A tiempo completoBusiness Analyst – Quality & TrainingJob SummaryThe Business Analyst – Quality & Training will be responsible for analyzing business processes, identifying areas for improvement in quality and efficiency, and developing and implementing comprehensive training programs to support these enhancements within FLSmidth S.A. de C.V. This role bridges the gap...
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Associate Professional
hace 3 semanas
Monterrey, México Sutherland A tiempo completoJob DescriptionSutherland is seeking a reliable and detail-oriented person to join us as Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Our Quality Analyst get to: Define Sutherland’s...
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Data Quality Analyst
hace 2 semanas
Monterrey, México Softnet Soluciones S.A. de C.V. A tiempo completoSOFTNET****DATA QUALITY ANALYST****Requirements**:- Bachelor’s Degree in Computer Science, Information Systems, or another related field.- Technical English**Responsibilities**:- Monitor data integrity and assess the quality of incoming data streams.- Reporting on data accuracy and quality, both internal and external customers.- Identify and document data...
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Data Quality Analyst
hace 2 semanas
Monterrey, México Softnet Soluciones A tiempo completoSOFTNETDATA QUALITY ANALYST**Requirements**:- Bachelor’s Degree in Computer Science, Information Systems, or another related field.- Technical English**Responsibilities**:- Monitor data integrity and assess the quality of incoming data streams.- Reporting on data accuracy and quality, bothinternal and external customers.- Identify and document data quality...
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Quality Analyst
hace 4 semanas
Monterrey, México British American Tobacco A tiempo completo**BAT MEXICO** **ESTA BUSCANDO A UN/A QUALITY ANALYST****SENIORITY LEVEL**:Entry-Level**FUNCTION**: Calidad en Operaciones**LOCATION**:Madero, Monterrey, México**PROPÓSITO DE LA POSICIÓN**Esta posición pertenece al departamento de Calidad en Operaciones. La persona a cargo deberá garantizar que las medidas de calidad se tomen, se analicen y se informen...
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Quality Analyst
hace 18 horas
Monterrey, México British American Tobacco A tiempo completo**BAT MEXICO** **ESTA BUSCANDO A UN/A QUALITY ANALYST** **SENIORITY LEVEL**:Entry-Level **FUNCTION**: Calidad en Operaciones **LOCATION**:Madero, Monterrey, México **PROPÓSITO DE LA POSICIÓN** Esta posición pertenece al departamento de Calidad en Operaciones. La persona a cargo deberá garantizar que las medidas de calidad se tomen, se analicen y se...
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Business Analyst – Quality
hace 4 días
Monterrey, México FLSmidth A tiempo completoBusiness Analyst – Quality & Training The Business Analyst – Quality & Training will be responsible for analyzing business processes, identifying areas for improvement in quality and efficiency, and developing and implementing comprehensive training programs to support these enhancements within FLSmidth S.A. de C.V. This role bridges the gap between...
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Business Analyst – Quality
hace 4 días
Monterrey, México FLSmidth A tiempo completoBusiness Analyst – Quality & Training The Business Analyst – Quality & Training will be responsible for analyzing business processes, identifying areas for improvement in quality and efficiency, and developing and implementing comprehensive training programs to support these enhancements within FLSmidth S.A. de C.V. This role bridges the gap between...
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Business Analyst – Quality
hace 4 días
Monterrey, México FLSmidth A tiempo completoBusiness Analyst – Quality & Training The Business Analyst – Quality & Training will be responsible for analyzing business processes, identifying areas for improvement in quality and efficiency, and developing and implementing comprehensive training programs to support these enhancements within FLSmidth S.A. de C.V. This role bridges the gap between...
