IT Service Desk Analyst
hace 1 semana
Dependable. Enthusiastic. Driven to succeed. Precision Resource builds excellence into everything we do. Do you?Family-owned for over 70 years, **Precision Resource** is a **leading global supplier** of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, electronics, cutlery and defense.Precision Resource offers:- Benefits package including health, dental, life and vision insurance- Annual bonus based on division profitability- Vacation and flexible paid holidays- Wellness and Employee Assistance Programs- Tuition reimbursement and paid training- Work with an established team of long-term employeesWe are seeking an **IT Service Desk Analyst** for our** Mexico **division.**Summary**As part of a Global support team, the IT Service Desk Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out.**Essential Duties and Responsibilities**- Provide technical support and customer service to local and remote staff.- Provide support for Microsoft Office 365, Windows Operating Systems (7, 10, 11 and others), Active Directory, Group Policies, printer queues, shared filed and shared printers.- Support mobile and tablet devices such as IOS & Android devices.- Log into ticketing queue daily to track active issues until closure.- Promote IT policies and procedures.- Deployment of desktops, laptops and other technical equipment.- Collect and document information pertaining to inventory and asset tracking.- Assist in the development of the customer solutions knowledge base.- Identify process improvements to reduce tickets and improve on the time to close tickets.- Responsible for assisting second level support groups.- Maintain the computer network hardware and software.- Establish user accounts.- Diagnose and repair the personal computer (PC) hardware and software.- Configure, troubleshoot and set up new PCs.Install, program and connect telephone equipment.- Administer and coordinate the facility’s security system.- Administer the access control system.**Qualifications, Education and Experience**- BS degree with an IT discipline.- 2 - 5 years of experience in an IT support role.ITIL Foundations Certificate as asset.- Experience in a manufacturing environment in an asset.- Experience with Help Desk/Service Desk Ticket Tracking software.- Fluency in English.- Project Management experience is an asset.Precision Resource is an equal opportunity employer, M/F/D/V.vWkofzcBiV
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IT Service Desk Analyst
hace 1 semana
Saltillo, México Precision Resource A tiempo completoDependable. Enthusiastic. Driven to succeed. Precision Resource builds excellence into everything we do. Do you? Family-owned for over 70 years, **Precision Resource** is a **leading global supplier** of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for...
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IT Service Desk Analyst
hace 2 semanas
Saltillo, México Steelcase A tiempo completo**IT Service Desk Analyst**We are hiring a**What You Will Be Doing**:- Investigate, diagnose, research and where possible, resolve incidents / requests from customers / users, using all available resources (i.e., knowledge base, online resources, etc.), consult with colleagues or coordinate / expedite and redirect tickets to other competent teams.- Update...
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Service Desk Analyst
hace 3 semanas
Saltillo, México We Hire IT A tiempo completoTata Consultancy Services is a global leader in IT services Consulting & Business solutions with a large network of innovation & Delivery Centers.**Role**: Customer Service RepresentativeYears of experience: 1+ YearsLocation: MonterreyEnglish speaking level: advanced**Benefits & compensation**Salary of 18,000Major Medica insuranceLife insuranceCourses &...
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IT Service Desk Support Specialist
hace 2 semanas
Saltillo, México Prodensa A tiempo completoEmpresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas.**Requisitos**:Licenciatura/ Ingeniería terminada con Título / CédulaInglés Intermedio avanzado (INDISPENSABLE)- 2 años de experiência.- Sistemas operativos basados en Windows, aplicaciones de Microsoft Office y otros paquetes de software.-...
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IT Service Desk Support Specialist
hace 3 semanas
Saltillo, México Grupo Prodensa A tiempo completoEmpresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas.**IT Service Desk Support Specialist****Requisitos**:- Licenciatura/ Ingeniería terminada con Título / Cédula (NO CARTA PASANTE)- Inglés Intermedio avanzado (INDISPENSABLE)Requisitos y conocimientos necesarios:- 2 años de experiência.-...
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Insurance Service Representative
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Saltillo, México Cover Desk Mexico A tiempo completo**JOB SCOPE**:As an ambassador to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Virtual Assistant. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in Spanish and English.**JOB SUMMARY**:Are you a bilingual people person...
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Insurance Service Representative
hace 2 días
Saltillo, México Cover Desk Mexico A tiempo completo**JOB SCOPE**: As an ambassador to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Virtual Assistant. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in Spanish and English. **JOB SUMMARY**: Are you a bilingual people person...
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Service Desk Analyst Trilingüe
hace 3 semanas
Saltillo, México BCM CORPORATIVO A tiempo completoSERVICE DESK AGENTDESCRIPTION:Speaks Portuguese- Ticket handling: Problem resolutions through troubleshooting or transfer documentation- Callback: where the procedure so indicates- Backlog management- Chat management: ticket registration- Web ticket management: ticket registrationSkillset needed to apply:- English Proficiency (Advanced)- Portuguese...
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IT Service Desk Support Specialist
hace 2 semanas
Saltillo, México Grupo Prodensa A tiempo completo_Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas._- Requisitos:_**Licenciatura/ Ingeniería terminada con Título / Cédula****Inglés Intermedio avanzado (INDISPENSABLE)**- 2 años de experiência.- Sistemas operativos basados en Windows, aplicaciones de Microsoft Office y otros paquetes de...
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