Global Account Director

What we offer The Global Account Executive Expert, commonly known as 'Global Account Director (GAD)' is the global account leader assigned to one or more Strategic Customers) The GAD, drives the total strategic customer engagement with the customer and is accountable for driving innovation adoption, leading global SW, Cloud and Services growth, the end-to-end satisfaction, and referencability of the customer(s) throughout the customer lifecycle. The individual will lead and coordinate SAP's efforts across all lines of business and board areas - orchestrating all SAP parties around a single, clear articulated 3 to 5 year joint innovation roadmap (using 4-panels) and account strategy, The GAD will lead consultatively by shaping the clients digital transformation roadmap and leading SAP's execution of that roadmap with the customer. To drive toward success, the GAD ensures three critical elements are in place the four-panels, customer jointly committed multi-year roadmap, an associated account strategy and annual plan, as well as effectively deploying and executing against the customer-SAP agreed governance model (including the assigned Executive Sponsor) as part of the Strategic Customer Engagement approach. He / she is ultimately measured by growth in overall revenues, protecting the revenue base, and increasing the NPS over time. The targets and priorities are set with the Regional SCP Head, that region's MU Head and shared with the GM & Global SCP Head. The Global Account Director Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support / Maintenance, Partners and Channels (including OEM). Ensures the alignment of SAPs Virtual Account Team to deliver on Business Outcomes Digital Transformation; Creation and Execution of Digital Transformation 3-5 Year Road Mapping Business Development through SAP relevance, executive messaging, shaping clients digital strategy Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer Uses his / her deep understanding of a customer's business not simply to serve them, but to teach them; to push their thinking and provide them with new and different ways to think about their business and how to compete Develops long term c-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LOB's and strategic engagement with SI partners Proactively identifies customer problems and proposes SAP solutions in addition to those already identified Influences and leads a virtual team of resources from various LoBs, functions and geographies. Drives revenue growth across all SAP LOBs throughout the customer lifecycle Creates barriers to entry for competitors, protecting SAP's customer base Drives adoption of and protecting premium support services (MaxAttention ) Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery Bi-directional Collaboration with the customer; Institution of Strategic Customer Engagement Model. driving Bi-directional Strategic Road Maps Experience & Language Requirements 10+ years of business experience in Sales or Consulting with complex business software / IT solutions 5+ years of deep industry / domain expertise 5+ years of Large Account Management experience / leading account teams Strong knowledge of the complete SAP offering (including Service and Support) Several years as (Associate) Partner at System Integrator (e.g. AC) or Several years of Business Consulting Management or Value Engineering Knowledge of financial, competitive, regulatory environment (as applicable) Experience with long term planning of resources, technology and account structure Exceptional communication skills. Business level English : Fluent Local language : Fluent, Business Level Strategic thinker, high degree of creativity and innovation Education Bachelor equivalent : yes We are SAP Our inclusion promise SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M / F / Vet / Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientati #J-18808-Ljbffr