IT Technician

hace 4 días

Zapopan, México BlueGrace Logistics A tiempo completo

Job Summary:This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk.**Duties and responsibilities**:- Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems.- Responds to IT help desk requests submitted by employees with technical issues.- Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s.- Diagnoses, tracks, resolves, and documents problems and resolutions.- Serves as initial point-of-contact with vendors to solve problems.- Assists with AD management of users and devices, and software licensing.- Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position.- Supports end user training related to spam filtering.- Provides device support: troubleshooting, warranties, and occasional minor physical repair or upgrade work. Orders user equipment and maintains equipment inventory database to ensure accuracy.- Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate)- Advises, trains, and assists users on how best to utilize systems.**Qualifications**:- Associate degree in a related area with 2-4 years of experience; or equivalent combination of education and experience preferred.- Knowledge of enterprise IT support preferred. Using any case management / support ticketing and knowledge-based systems.- Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines.- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.- Strong senses of discretion, urgency and confidentiality.- May be required to assist in the evening and/or weekends and travel occasionally.

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    hace 4 días

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    hace 2 semanas

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