Global HR Systems Professional

hace 4 semanas

Tlalnepantla, México Epiroc Mexico S.A. de C.V. A tiempo completo

**Purpose of role****Core responsibilities / expectations**- Answer incoming tickets to Service Now in a professional and timely manner- Make analyses and observations about the incidents area and nature, to propose changes in systems and processes to trigger actions, improvements and other measuresTogether with Global HR Process and System Specialists, drive digitalization and automation to met roadmaps and business strategies.- Initiate and participate in pilots, sub projects and/or business collaborations with the aim to develop and/or build system solutions and/or product developments.- Test new features- Work close with Global HR Analyst and Global HR Process & System Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.Be an ambassador for the global HR systems, such as PowerBI, HR:Link, SNOW etc and the first point of contact for users in Global Center of Excellence HR- Design, generate and be advisable on HR reports. Compile and submit reports to internal and external stakeholder to meet group and legal requirements.- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance- Be a role model for data driven ways of working- Act as One HR through active collaboration with HR colleagues, locally, regionally and globally- Actively contribute to the development of the GCoE HR**Reporting line**Reports to Manager Global Center of Excellence HR. Team leader Service Desk HR leads and distribute the work.**Requirements**:**Knowledge and experience**- Bachelor’s degree required in relevant area; such as Human Resources Management, Business Administration or similar.- Minimum 2 years’ experience in a similar role- Knowledgeable and interested in systems and reporting- Knowledge and experience of HR processes- Experience of working with a cloud-based HR systems in a global context and experience of a ticketing system like ServiceNow- Fluency in English is a key requirement, mastery one or more languages is highly desirable**Personality**Excellent coordination skills, a service mindset and a ‘can-do’ attitude- Proactive problem-solver with the end-usersbest interest in mind- Ability to prioritize tasks and meet conflicting deadlines- Prestigeless team-player that goes that extra mile to get a good delivery- Accustomed to working out solutions independently**Location**:This position is located in Tlalnepantla, Estado de México and requires travelling to some extent.**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

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