Cloud Engineering Manager

Unlock Learning for All:Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.**Values Rooted in Purpose**We embrace the power to **lead**, the courage to **innovate**, and the determination to **grow**. At our core, we believe in **humanizing** our approach, recognizing that our people are our greatest strength. With a shared vision of **transformation**, we endeavor to shape a brighter future for higher education.About the Opportunity:As a Manager of Cloud Engineering within Ellucian Cloud, you will be responsible for day-to-day operations of a high-performance engineering team. You will lead a team of highly skilled engineers to build tools, automation, and monitoring in support of improving operations and reducing manual work. Additionally, the Engineering team and manager will be expected to partner with other internal teams within Cloud and R&D to drive improvements in operations and monitoring with a focus around uptime and improving customer experience.**Where you will make an impact**- Leadership and management of day-to-day operations for the Engineering team- Monitoring and reporting on work delivery against established internal and external SLA’s and internal SLO’s- Drive a team with a DevOps culture towards improved overall service through the development of solutions to common problems through automation and code-defined processes- Drive adoption and enhancements to Ellucians monitoring platforms- Improve on-call and incident resolution times by designing and implementing automatic recovery solutions- Participate in Problem Management with a focus on uptime impacting issues- Collaborate with other Cloud teams to ensure customer success- Understand, simplify, and automate process to improve systems- Act as a mentor for other Cloud colleagues by:- Training workshops on monitoring and automation best practices- Driving visibility into the environment- Be hands-on in high level work with the team and provide systems architecture guidance and advice- Present metrics and performance data to the Cloud Leadership team, Cloud delivery team and Customer Experience organization leadership teams as needed.**What you will bring**- Proven professional and technical experience with 8+ years of industry experience- 5+ years of experience leading an operational team- Experience managing and implementing cloud solutions on Amazon Web Services (AWS), Microsoft Azure, or Google Cloud- Proven technical and functional knowledge of ERP or Complex Business Applications- Proven experience implementing Platform as a Service models and documenting SLOs/SLIs- Proven experience implementation Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible- Proven experience implementing configuration management through tools such as Chef, Ansible, Rundeck, Lambda- Proven ability to lead across the business in order to achieve successful customer and company outcomes- Experience managing a team toward defined goals, objectives and directives- Exceptional leadership, presentation, time management, work management and prioritization skills are a must.- Strong analytical and technical problem-solving skills- Strong ability to adapt and learn quickly- Superior presentation, verbal and written skills, excellent customer service, as well as high attention to detailWhat makes #Ellucianlife:- Comprehensive health coverage: family major medical expenses, dental and life insurance.- Christmas bonus 30 days- Saving fund- Monthly food coupon- 15 workdays vacation- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests- 5 charitable days to support the community that supports us- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.- Parental leave- Employee referral bonuses to encourage the addition of great new people to the team- We Foster a learning culture with:- Tuition Reimbursement Assistance- Professional development opportunitiesLI-RB1LI-Hybrid