Themes Park Agent

hace 2 semanas

Cancún, México Hotelbeds A tiempo completo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Purpose of RoleThis role is responsible for executing and optimizing the operational services for Theme Parks in Americas, with focus in OM protection and focus in improving our Customers´ and Suppliers experiences and therefore, their satisfaction and our business efficiencyAccountabilities- Load Theme Parks products in all platforms/distribution channels, with complete & accurate availability, content, rates, in the appropriate languages according to product and market strategy- Proceed with the end-to-end process to ensure loaded contracts are correctly reflected in our distribution channels in terms of availability, rates & content- Working with supplier’s assistance (e.g., booking modifications, rejected bookings, check missing info, offline quotations, sales support ) and work when needed with the CRC and Sales to improve our Customer´s Satisfaction.- Supplier’s complaints/issue resolution, ensuring effective response to clients claims meet SLA deadlines and feedback is provided to the business in order to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographiesKey Challenges- Navigating the challenges associated with the technical issue and finding solutions to avoid the impact of the issues- Communicating regularly with other teams- CRC support and mistakes review to reduce negative impacts generated by wrong actionsYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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