Service Director

Founded in 1910, _KONE- is _- a global leader that _- provides_- elevators, _- escalators_- and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by _- providing_- innovative solutions that help make people’s journeys safe, _- convenient_- and reliable. Our operations in over 60 countries around the world has helped us achieve our position as _- an_- _innovation and sustainability- leader with repeated recognitions by _Forbes- , Corporate Knights for clean capitalism and others._We are looking for a Service Director who will lead the strategic development and implementation of Mexico's elevator/escalator maintenance business, including repairs and modernizations, by executing business development initiatives and improve customer-centricity, operational excellence, competitive position, market share and profitability. Below are some of the responsibilities you would own:Key Responsibilities:- Responsible for collaborating with the Regional Directors to develop and achieve the regional budgets, utilizing KONE business processes, by providing direction and support to the business in executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).- Accountable for and leads maintenance operations in the unit in line with global guidelines, by understanding the current and future opportunities for the maintenance and modernization businesses in the unit / defining and implementing local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.- Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance and modernization agreements.- Accountable for driving commitment to the shared objectives among your team - both direct reports and dotted line reports - by reviewing performance of team providing feedback / specific coaching for development people.As our Service Director, you will use the knowledge gained from your 4 year university degree, along with 5+ years of professional experience in both service operations and sales management. In addition, you would bring a business understanding that surrounds competition compliance, change management, conceptual/analytical thinking, and communication skills that include but are not limited to influencing, rolling out complex programs/objectives, as well as being bilingual in both Spanish and English.- We have the courage to hire great people from a wide variety of backgrounds, not just because _- it’s_- the right thing to do, but because _- we believe diversity drives innovation- :_- _We value your authentic self_- _Diversity, _equity_ and inclusion is embedded in our strategy and values_- _Collaborative, _creative_ and supportive work environment_- _Passionate about safety, _quality_ and innovation_- _We care about the communities where we live and work_- Just some of our many benefits include:_- _Competitive salary_- _Opportunities to learn and grow_- _Comprehensive health and wellness plans for the entire family_- _More _benefits _than required by_ law_Come share your passion and energy to make a positive impact at KONE for our customers and your- career*Beware of Recruitment Scams*- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, _- state_- or local protected class_- ._- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._Read more on