Service Center Specialist

hace 1 semana

Ciudad de México Epson America, Inc A tiempo completo

**Responsible for**: Following up on activities such as: attention time, repair quality, Service Centers facilities, required tools for products repairs, and user expectations of Epson´s products. May be responsible for ensuring the effective operation of Authorized Service Centers through evaluation and analysis of statistical data. May also manage service intelligence tools including the design of databases.- Collaborates with/Key Customers include: Tech Support Area, Systems Management, Warehouses, Marketing department, Sales Management, Accounting and credit/ collections, Service Centers Coordination, Authorized Service Centers, Wholesalers, Distributors, Final Users- Reports to: Service & Tech Support Manager, Operations Manager, Operations Director**Minimum Experience Requirements**:

- B - Requires some specialist or admin experience (2- 5 years)**Education**:

- D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).**Travel**:

- Local Travel - Up to 25%**Job Segment**:Technical Support, Technology

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