Technical Support Representative

hace 3 días

Ciudad de México SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of 2024- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.**Join Our Customer Service Team as a Technical Support Representative****Position Overview**: Are you passionate about delivering top-tier technical support? SpotOn is looking for a dedicated **Technical Support Representative** to join our team and ensure our customers receive the highest level of support and satisfaction.**Responsibilities**:- Deliver **exceptional technical support** through both verbal and written communication, ensuring a positive customer experience at all times.- Provide **clear and concise explanations** to customers regarding charges, rates, and statements.- Handle **difficult and high-stress situations** with professionalism, using strong problem-solving and de-escalation skills.- Collaborate with internal teams to resolve customer inquiries quickly and efficiently.- Maintain **accurate records** of customer interactions to ensure seamless service and follow-ups.**Requirements**:- **Advanced English (C1 level)**:- **1-3 years of experience** in technical support and tech support- Strong **customer relationship skills** and a passion for exceeding customer expectations- Proven ability to **troubleshoot** and resolve customer issues effectively- Excellent **interpersonal and communication skills** to build strong customer relationships- Ability to **stay calm under pressure** and de-escalate challenging situations professionally- High school diploma or equivalent (minimum); university or technical studies preferred**What We Offer**:- **Base Salary**: $18,250.00 MXN + **Performance Bonus**: $3,660.00 MXN- **Food Vouchers**: $1,500.00 MXN per month- **Comprehensive Benefits**: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life Insurance- **Work-Life Balance**: Two days off per week- **Perks**: Total Pass (gym membership), Career Development & Growth OpportunitiesLI-OnsiteSpotOn is an e-verify company.

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