Social Media Coordinator

**Job Number** **Job Category** Sales & Marketing**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** Y**Relocation?** N**Position Type** Non-Management**CANDIDATE PROFILE****Education and Experience**:- High School or GED equivalent required- College (University) degree required in Communications, marketing, hospitality management, or related field- preferred- 2+ years of work experience in Social Media / +1 year Social Media agency- Preferred- Must be fully proficient in written and spoken English and Spanish (Portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar- Strong Copywriting skills, Basic graphic design & video editing skills, Basic photography & videography skills are a plus- Self-starter and ability to work independently - a must- Must be a team player and collaborate well with multiple stakeholders- Good working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint and Word)- Detail-oriented, creative, energetic, takes initiative and work effectively in a fast-paced environment- Able to effectively work independently or, at times, as part of a team.- Good technical and project management skills; ability to handle many diverse projects simultaneously,- Consistently demonstrating high level of organizational skills: multi-tasks, prioritizes, and meets deadlines in a timely manner**CORE WORK ACTIVITIES**The following are specific responsibilities and contributions critical to the successful performance of the position:- Support social media strategies for assigned hotels and manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels- Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels.- Generate original content, including capturing photographs, writing copy’s, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)- Moderate assigned social pages and perform customer-service functions per company and industry best practices and standards- Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures- Coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices.- In fewer opportunities, address concerns, answer questions, and educate hotel stakeholders about social media in general.- Measure progress, interpret results, and report on social media KPIs. Create amplification plans for content with brand and regional teams- Stay up-to-date on industry and platform trends and best practices- Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results.- Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more.- Be proficient in platforms such as Sprinklr, Facebook Business Manager, and others.**Computer Skills**- Use computers and computer systems (including hardware and software), enter data, or process information.- Use computer systems and software packages to input, access, modify, store, or output information.- Proficient in Microsoft Outlook, PowerPoint and Excel.- Basic graphic design on Canva, video and photo editing.**Communication**- Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.- Speak to stakeholders and co-workers using clear, appropriate, and professional language.- Talk with and listen to other employees to effectively exchange information.**Working with Others**- Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.- Support all co-workers and treat them with dignity and respect.- Develop and maintain positive and productive working relationships with other employees and departments.**Quality Assurance/Quality Improvement**- Maintain brand standards through all activations and programming- Comply with quality assurance expectations and standards.**Policies and Procedures**- Maintain confidentiality of proprietary materials and information.- Protect the privacy and security of guests and coworkers.- Follow company and department policies and procedures.- Perform other reasonable job duties as requested by Supervisors.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustain