Systems Analyst 4-support
hace 7 días
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Engineer will be technical leader for customer. This leader will provide proactive guidance for customer operation, architecture, define actions plans, manage technical communication with Customer. Strong technical knowledge is required for on premise and cloud systems.Qualification- Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience- Oracle certificationsSkills Requirement- Engineer systems experience: ZDLRA; Exadata, ExaCC; ExaCS; ODA.- Oracle Database Administration versions 11g through current (multiple hardware platforms)- Oracle RAC, CRS, Data Guard, OGG, DB and SQL performance tuning experience required- Oracle installation, patch and upgrade within production environments.- Oracle Enterprise Manager Administrator v13- Oracle Enterprise Linux, Solaris, AIX administration experience- Documentation skills for Incident, Change and Problem management required.- Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.Generic RequirementAs an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.- Define and lead customer projects- Administer customer platform- Manage customer escalations- Efficient troubleshooting- Support team development. Knowledge sharing.- Working globally. Involving other engineers to resolve customer issues.
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Systems Analyst 4-support
hace 1 semana
Ciudad de México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Systems Analyst 4-support
hace 1 semana
Ciudad de México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Systems Analyst 4-support
hace 1 semana
Ciudad de México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Systems Analyst 4-support
hace 7 días
Ciudad de México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Business Systems Support
hace 3 días
Ciudad de México McGraw Hill A tiempo completo**Who are we, and what do we do?** For McGraw Hill, learning science is our approach to improving educational outcomes. Grounded in deep insights into how learning happens, it guides us to deliver tools, platforms, and services proven to power performance and achievement. We harness technology and data insights both inside and outside the classroom to...
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Business Systems Support
hace 3 días
Ciudad de México McGraw Hill A tiempo completo**Who are we, and what do we do?**For McGraw Hill, learning science is our approach to improving educational outcomes. Grounded in deep insights into how learning happens, it guides us to deliver tools, platforms, and services proven to power performance and achievement. We harness technology and data insights both inside and outside the classroom to ignite...
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Sr Analyst IT Business Systems
hace 3 días
Ciudad de México Nestle A tiempo completoSR ANALYST IT BUSINESS SYSTEMS SR ANALYST IT BUSINESS SYSTEMS This position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware. Responsabilities: - Functional expert to liaise between business and IT supporting teams providing timely...
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Systems Analyst
hace 5 días
Ciudad de México ICON A tiempo completoAt ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...
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Sr Analyst IT Business Systems
hace 3 días
Ciudad de México Nestle A tiempo completoSR ANALYST IT BUSINESS SYSTEMSSR ANALYST IT BUSINESS SYSTEMSThis position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware.Responsabilities:- Functional expert to liaise between business and IT supporting teams providing timely communication and...
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Systems Performance
hace 3 días
Ciudad de México Bayer A tiempo completo**Systems Performance & Analytics Analyst****Purpose**:The Performance and Analytics Analyst executes E2E reporting, analysis, performance monitoring for Consumer Health North America. This analyst develops innovative tools and aligns KPIs to track and project performance. The Performance and Analytics Analyst reports all US KPIs locally and globally. This...
