Tech Support Specialist

hace 4 semanas


Guadalajara, México Cognizant A tiempo completo

**We’re hiring**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Tech Support Specialist****Required Skills**:- 1 year of experience in Service Request Handling- 1 year of experience in IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook- Experience with Access Request handling**Responsibilities**- Adhere to following processes as per the defined SLAs or KPIs- Event detection, Categorization, responding and closure- Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs- Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction- Contribution to knowledge management process by updating/creating the knowledge articles- Contribute to and participate proactively in knowledge sharing sessions- Act as a buddy for new hires**Why Cognizant?**- Improve your career in one of the largest and fastest growing IT services providers worldwide_- Receive ongoing support and funding with training and development plans_- Have a highly competitive benefits and salary package_- Get the opportunity to work for leading_



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