Helpdesk Analyst C2 Portuguese and Adavanced English

hace 2 semanas


Desde casa, México NTT DATA Services A tiempo completo

**Helpdesk Analyst FULL TIME****Requirements**:- **C2 Portuguese level and ADVANCED English level (BOTH LANGUAGES ARE REQUIRED)**:- Live in Mexico and be a Mexican citizen or have permanent residency- Availability to work 45 hours per week (Monday to Friday)- Availability to work during the following schedule: 5:00AM a 5:00PM (9 hours per day)- **Have at least your high school diploma **(During the selection process we will be asking you to send it to us, so it is important to have a digital copy of an OFFICAL proof of high school completion)- 6 months experience in customer service**We Offer**:- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Opportunity to grow in the company**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresTipo de vaga: Tempo IntegralSalário: $20.300,00 por mêsPergunta(s) de seleção:- Have you previously worked in customer service or tech support?- Do you have an advanced English level?- Do you have your high school diploma? During the selection process we will be asking you to send it to us so it's important to have a digital copy of an OFFICAL proof of high school completion.- Do you have a C2 level in Portuguese?



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