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Helpdesk Analyst C2 Portuguese and Adavanced English
hace 3 semanas
**Helpdesk Analyst FULL TIME**
**Requirements**:
- **C2 Portuguese level and ADVANCED English level (BOTH LANGUAGES ARE REQUIRED)**:
- Live in Mexico and be a Mexican citizen or have permanent residency
- Availability to work 45 hours per week (Monday to Friday)
- Availability to work during the following schedule: 5:00AM a 5:00PM (9 hours per day)
- **Have at least your high school diploma **(During the selection process we will be asking you to send it to us, so it is important to have a digital copy of an OFFICAL proof of high school completion)
- 6 months experience in customer service
**We Offer**:
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Tipo de vaga: Tempo Integral
Salário: $20.300,00 por mês
Pergunta(s) de seleção:
- Have you previously worked in customer service or tech support?
- Do you have an advanced English level?
- Do you have your high school diploma? During the selection process we will be asking you to send it to us so it's important to have a digital copy of an OFFICAL proof of high school completion.
- Do you have a C2 level in Portuguese?
