Senior Service Owner

**The Future Begins Here**At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.**At Takeda’s ICC we Unite in Diversity****THE OPPORTUNITY**:Takeda is looking for a Senior Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as an Agile Delivery Service Owner where you will support a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Agile Delivery Team, you will report to the Agile Delivery Sub-Chapter Lead.**RESPONSIBILITIES**:- Uses new techniques, delivery experience and business knowledge to drive the enforce existing SOPs and develop new, efficient delivery processes.- Work in complex landscape and support simplifying process and technology designs by proposing and executing solutions to highly complex IT problems or processes driven by agile approaches.- Execute services workflows and tracks operational metrics.- Ensure new platform capabilities are properlly introduced into steady operation.- Work on tough problems with other team members and independently solve, with some guidance, very difficult technology problems.- Demonstrates advanced tooling and techniques to other technical organizations throughout the company.- Act as an SME, Service Lead and Advisor for Agile Delivery.- Build trust and relationships with technical teams, through leadership, quality delivery, partnerships, and accountability of Agile Platform delivery in your division.- Drive Business as Usual operations.**SKILLS AND QUALIFICATIONS**:**Essential**:- Degree in Computer Science/Business Informatics or other relevant graduate degree required.- 5+ years of experience as a Service Owner/Manager.- 5+ years of experience in IT Service Management, business-critical technical operations, or relevant project work.- Experience as technical leader in enterprise and large-scale operational environments.- Experience working with outsourced and remote delivery teams as a virtual team member.- Experience managing operational oversight of third-party outsourcing firms and ITSM service level management.- Independently manage day to day requests and issues while knowing when to escalate more critical problems or decisions.- Knowledge and Understanding of IAAS/PaaS Environments with focus on AWS.- Industry and technical certifications are strongly preferred (ITIL/AWS).- Ability to work in an agile and rapidly changing environment with high quality deliverables.- Strong communication skills with ability to translate technical depth into business language.**Preferred to have**:- Familiarity with regulated systems - general level of understanding of computer systems validation.- Experience working in a life sciences environment.- Problem solving experience across all functional layers with an emphasis on quick problem resolution.- Understanding of infrastructure as code, moderm patterns and site reliability engineering concepts.**WHAT TAKEDA CAN OFFER YOU**:- Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.- At Takeda, you take the lead on building and shaping your own career.- Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.**BENEFITS**:It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:- Competitive Salary + Performance Annual Bonus- Monthly Supermarket and Food Vouchers- Flexible Working Schemes- Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision- Additional Time Off- Diversity, Equity, and Inclusion ProgramsIf you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.**ABOUT ICC IN TAKEDA**:Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on