Customer Service and Support Professional

hace 5 días

Guadalajara, México Siemens Mobility A tiempo completo

**Job Description**:**Job ID**:- **Company**:- Siemens, S.A. de C.V.**Organization**:- Smart Infrastructure**Job Family**:- SCM-Procurement / Supply Chain Logistics**Experience Level**:- Early Professional**Full Time / Part Time**:- Full-time**Remote vs Office**:- Office/Site only**Contract Type**:- Permanent**Change the future with us**- We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.**Specific Responsibilities**:- Execute daily transactions and Customer Support(additional detailed work instructions available upon request)- Process warranty and excess returns- Process credits and debits- Process special and sample orders- Generate quotes in SAP- Process internal orders (NOI’s)- Process tax credits and debits- Provide status for backorder for selected customer accounts.- Pull / push orders.- Urgent orders management.- Provide resolution to Customer inquiries.**Key Responsibilities**:- Execution of all transactions with a high level of accuracy and speed- Timely execution of all customer transactions: 24hrs or less.- Professionally draft customer communications.- Effective time management to best support customer inquiries**Education, Knowledge, Skills, and Abilities**:- Associates degree in related discipline is preferred.- 2+ years of practical Customer Support experience- Strong verbal and written communication skills: fluent English required both verbal and written.- SAP experience strongly desired- Salesforce experience strongly desired- Working knowledge of MicroSoft Office- High level of accuracy and attention to detail- Demonstrated ability to address customer inquiries/escalations- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.- High Level of professionalism and excellent customer service skills.- Must be a self-starter and work independently of immediate supervision.**Equal Employment Opportunity Statement**

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