Scaled Customer Success Manager, UBEReats

hace 2 semanas

Ciudad de México Uber A tiempo completo

Join Uber Eats Mexico as an **SMB Customer Success Manager**Are you ready to be part of a dynamic team shaping the future of Uber Eats in Mexico?We're looking for a passionate SMB Customer Success Manager to drive growth, create operational excellence, and deliver a magical experience for our Scaled Restaurants portfolio. If you're ready to make a meaningful impact and take on exciting challenges, we'd love to hear from you**What You'll Do**:- Strategize for Growth: Develop creative strategies to boost growth and engagement in our Scaled Restaurant portfolio by upselling Martech products like Ads and Offers, driving top-line growth.- Analyze & Act: Dive deep into growth and slowdown trends within the SMB portfolio, identifying root causes and implementing actionable solutions to generate incremental trips and stabilize performance.- Review & Refine: Lead structured reviews to assess the impact of demand-generation strategies and campaigns, presenting data-driven insights to key stakeholders.- Innovate Projects: Design and launch demand-generation initiatives to enhance SMB visibility, engagement, and ROI, both within and beyond the Uber Eats app.- Optimize Operations: Own and execute a roadmap to improve operational metrics (e.g., connection, unaccepts, cancels) and ensure seamless eater experiences.Drive Execution: Break down big-picture ideas into meaningful steps, turning strategies into actionable processes that deliver real results.- Collaborate & Build Relationships: Work closely with cross-functional, Ops, and TU teams to ensure long-term growth for the SMB segment.- Lead with Impact: Manage and mentor 1 to 2 direct reports, fostering a culture of growth and excellence.**What You'll Need**:- Professional proficiency in English.- Proven People Management skills.- 5+ years in roles involving commercial strategy, tech operations, business consulting, or online food delivery.- Proficiency in data-driven decision-making, with strong analytical and strategic skills to spot growth opportunities.- Demonstrated ability to thrive in fast-paced environments and deliver results.- A solid understanding of Mexico's tech, restaurant, or SMB landscape is a plus.- Exceptional project implementation and stakeholder management skills.- A structured and innovative mindset, always seeking ways to improve.- Proficiency in Excel, Google Sheets, Google Slides, with high-volume data processing experience.**Preferred Qualifications**:- Knowledge of SQL or similar programming languages.- Experience with Martech products like Ads and Offers.- Expertise in high-volume SMB operations or restaurant growth strategies.- Familiarity with data visualization tools such as Tableau or Power BI.- Previous experience as a people manager.º

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