Maintenance Supervisor

Founded in 1910, KONE is a global leader in providing elevators, escalators and automatic doors for buildings, as well as maintenance and modernization solutions that add value to buildings throughout their lifecycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in more than 60 countries around the world have helped us achieve our position as a leader in innovation and sustainability with repeated recognition from Forbes, Corporate Knights for clean capitalism and others.We are looking for a **Maintenance Supervisor in Mexico City.**As our **Maintenance Supervisor**you will be responsible for planning, managing and controlling field service operations in your area, according to service contract requirements, company policies and KONE processes. You will also be the first point of contact for all technical or operational issues raised by any customer whose equipment is assigned to you. Likewise, you will successfully drive service business operations for your territory while working collaboratively with customers and peers. Your mission is to promote a positive culture surrounded by achieving safety and quality objectives to achieve customer satisfaction.and profitable business results.Some of the main functions are:- You will be in charge of field operations costs (calls, planned maintenance) as well as call sales and service repair revenue.- You will be responsible for customer satisfaction through quality service and accurate communication.- You will be responsible for the safety and performance of the equipment.- You will be responsible for selling repair services.- You will be responsible for resolving customer service quality complaints and resolving customer billing complaints related to maintenance operations.- You will be in charge of service delivery in accordance with service contract requirements, time limits, KONE quality standards and local regulations.- You will validate the technical terms of the service contract with the vendor.- You will be responsible for the timely completion of planned visits.- You will be responsible for scheduling planned maintenance and route optimization.What do we require?- At least 5 years of relevant experience as a Maintenance Supervisor in metalworking companies, HVAC automation, elevators, etc. working with external customers.- Minimum schooling: Engineering or administrative career.- Ability to travel- SAP desirable- Excel intermediate- Technical EnglishWe have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe that diversity drives innovation:- We value your authentic self- Diversity, equity and inclusion are embedded in our strategy and values.- Collaborative, creative and supportive work environment.- Passionate about safety, quality and innovation.- We care about the communities where we live and work.Some of our many benefits include:- Competitive salary- Opportunities to learn and grow- Comprehensive health and wellness plans for the whole family- More benefits than required by lawCome share your passion and energy to make a positive impact at KONE for our customers and your career- Beware of hiring scamsWe are an equal opportunity employer and do not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and disability or any other basis. federal, state or local protected class.- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _