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Product Lifecycle Analyst
hace 4 semanas
The Consumer Products LAC team is responsible for developing and delivering the future of payments in Latin America and the Caribbean. In this role, you will own and manage the Lifecycle of the Products within the Latin America and Caribbean (LAC) Consumer Products team. Due to the variety of use cases that they bring to our clients, each of our products is different in nature. From enabling a stronger card value proposition to delivering best-in-class loyalty programs, we help our clients engage with end-consumers in better and innovative ways. You will map out, optimize, standardize and automate the existing channels, tools and processes through which internal and external clients engage with our products at each phase of their lifecycle: from prospecting to contracting and all the way to implementation and production.
Responsibilities
- Map out our existing products lifecycle and identify opportunities to improve or redesign for the benefit of internal and external clients.
- Automate and standardize processes for our products, ensuring a consistent and efficient operation behind all of them.
- Review and enhance the resources we provide to Specialist Sales and in-market teams to develop a more efficient self-service model that boosts the scalability of our products.
- Own and execute on key product operations activities for our consumer payments products suite.
- Establish KPIs to measure performance of production-phase use cases and develop strategies to optimize with a client-centric approach.
- Analyze data to provide actionable insights and iterate on product lifecycle management best practices.
- Gather user feedback, metrics and shareholder feedback to enhance our current tools and processes.
- Identify operational efficiencies across the board.
- Ensure that our cross-functional RACI matrixes are aligned with our tools and processes across the product lifecycle and with our Sales Operating Model.
- Facilitate conversations between cross-functional teams that allow us to improve our ways of working and collaboration tools.
- Partner with Client Services teams to identify opportunities in our implementation model for existing products to accelerate time to revenue.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Preferred Qualifications
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Consistently show a data driven approach, attention to detail and track record of supporting change and delivering results.
• Product operations experience with a growth and transformational mindset and interest in improving processes and creating efficiencies.
• Revenue-driven, able to prioritize workload accordingly.
• Experience using tools or platforms to manage projects and/or product/solutions backlogs (i.e. Jira Align).
• Interpersonal and leadership skills to influence and build credibility. Team oriented, collaborative and flexible.
• Ability to process and understand technical information when necessary.
• Able to deal with ambiguity and juggle multiple projects.
• Clear articulation and compelling messages communication to external business partners.
• Able to independently lead and manage projects.
• Experience in consumer banking is a plus.
• Fluent/native in English and Spanish, Portuguese is a plus.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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