Customer Service Reliability Engineer
hace 2 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests areresolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedbacks to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services.**Responsibilities**:- Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation.- Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved.- Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis.- Write Work Instructions/Incident Response Plans for L1, automate WI based on alert.- Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service.- Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar.- Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage.- Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests.Qualifications & Experience- Bachelor´s degree in computer science, software engineering, electronics engineering, or related fields.- At least 5 years of experience as an Application Engineer or Reliability Engineer facing customer.- Public cloud environments knowledge such as AWS or GCP.- Data base notions (Mongo DB, SQL, Data Dog, Oracle).- App development background focus.- Fluent in Spanish and English (B2).Position Requirements- Mexican citizenship or work permit.- Hybrid role, office based in Polanco, Mexico City.- Availability to perform on-call (after hours) shifts once a month.Say HI and learn more about working at Thales (Click Here)LI-EB1LI-HYBRID
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Customer Service Reliability Engineer
hace 2 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Customer Reliability Engineer
hace 3 días
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Cloud Service Reliability Engineer
hace 3 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Cloud Customer Reliability Engineer
hace 1 semana
distrito federal (polanco), México Thales A tiempo completoA global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud...
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Customer Reliability Service Manager
hace 9 horas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Site Reliability Engineer
hace 2 semanas
distrito federal, México Royal Caribbean Group A tiempo completoTalent Acquisition @Royal Caribbean Group Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud...
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Customer Reliability Engineer Jr.
hace 3 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Site Reliability Engineer
hace 1 semana
distrito federal, México W3Global A tiempo completoSite Reliability Engineer Join to apply for the Site Reliability Engineer role at W3Global Required qualifications: AWS experience Gitlab Terraform or AWS CDK Python Familiarity with GO Linux OS administration advanced scripting - bash Windows OS administration advanced scripting - powershell Seniority level Entry level Employment type Full-time Job function...
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Site Reliability Engineer
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distrito federal, México Sur Global A tiempo completoSite Reliability Engineer - 100% Remote in Mexico As the Site Reliability Engineer you will support and scale the infrastructure powering their secure, mission‑critical SaaS platform. You must be confident in operating and debugging both modern infrastructure (cloud‑native, containerized services) and classic Windows production environments (IIS, SQL...
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Reliability Engineer
hace 3 días
Federal, México BSB-JLL - LaSalle Services, MEX A tiempo completoAt JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.**Regional Reliability Engineer****What this job involves **:Responsible for implementing a...
