Customer Reliability Engineer Jr.
hace 4 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Job Description Summary- The CRE Jr. ensures the best customer experience by assuring service reliability from customers’ eyes and making sure, Incident/Service Requests are resolved in the shortest timeframe.- The CRE ensures overall service quality and health by closing the loop with feedback to PO & SRE regarding service issues and improvements. The CRE improves service adoption and customer success by ensuring customers are getting the most from our Cloud Services.- Manage Incidents/Service requests within SLA, tracking SLA, and taking actions in case of deviation.- Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis.- Maintain high technical skills on solution/services.- Deploy Customer's specific changes upon CAB approval.- Implement and maintain SLI, dashboards, and Customer's specific alerts to follow performance/improvement plans.- Follow-up Customer activity through dashboards (% of success, % of enrollment, % of conversion, etc ).- Provide close support to CRSM when it comes to the understanding of customer use cases and Incidents/Service requests.- Scale up/down to meet customer business needs (if possible at CRE level, or raise the need to SRE).- CRE is working on-call to provide 365x24x7 upon L1 escalation.
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Customer Service Reliability Engineer
hace 4 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Customer Service Reliability Engineer
hace 3 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Customer Reliability Engineer Jr.
hace 3 horas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Customer Reliability Engineer
hace 2 semanas
Federal, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Site Reliability Engineer
hace 3 semanas
distrito federal, México Royal Caribbean Group A tiempo completoTalent Acquisition @Royal Caribbean Group Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud...
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Cloud Customer Reliability Engineer
hace 2 semanas
distrito federal (polanco), México Thales A tiempo completoA global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud...
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Site Reliability Engineer
hace 2 semanas
distrito federal, México W3Global A tiempo completoSite Reliability Engineer Join to apply for the Site Reliability Engineer role at W3Global Required qualifications: AWS experience Gitlab Terraform or AWS CDK Python Familiarity with GO Linux OS administration advanced scripting - bash Windows OS administration advanced scripting - powershell Seniority level Entry level Employment type Full-time Job function...
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Reliability Engineer
hace 2 semanas
Federal, México BSB-JLL - LaSalle Services, MEX A tiempo completoAt JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.**Regional Reliability Engineer****What this job involves **:Responsible for implementing a...
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Site Reliability Engineer
hace 3 semanas
distrito federal, México UST A tiempo completoJoin to apply for the Site Reliability Engineer role at UST Continue with Google Continue with Google Join to apply for the Site Reliability Engineer role at UST Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with...
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Site Reliability Engineer
hace 3 semanas
distrito federal, México BairesDev A tiempo completoSite Reliability Engineer - Remote Work | REF# Join to apply for the Site Reliability Engineer - Remote Work | REF# role at BairesDev Site Reliability Engineer - Remote Work | REF# Join to apply for the Site Reliability Engineer - Remote Work | REF# role at BairesDev Get AI-powered advice on this job and more exclusive features. At BairesDev, we've been...
