Sr Analyst Ii Customer Service

hace 2 semanas

Chihuahua, México Visteon Corporation A tiempo completo

**Key Job Responsibilities**:- Daily shipping plan follow up - in transit material- production plan and expedites set ups PLM/Penske follow DPP (customer minimum requirements if apply)- Develop production plan daily, weekly & monthly bases- Review customer demand, expected daily rate, inventory trend and potential capacity constrains escalate to Manager property time- Maintain the MRP Item planning set up for a given item (Safety Time, P/M code, order policy, book code )- Audit the item planning setup to ensure setup is consistent with the float rules and items are assigned to the correct book code- Create / update Qpom (Failure demands) lines and submit relevant request- Maintain the MPL set up on Scheduled Sales Order (CSSO) header and item level- Issue request to Global Supply Chain Freight Team for set-up of transport routing instructions- Calendars shall be reviewed and updated consistently for proper management of planning and capacity- Customer Demand: failures /EDI resolution manual load compensate missing volume EDI /Check Customer Backlog & Demand pattern beyond Master Scheduling Window to detect variations, consistency, planning horizon, fluctuations- Cumulative Shipped reconciliation; Analyse adjust Shipping Cum, to agree with customer once reason for mismatch is identified- Shipment executed as planned, analyse and track customer past due- Determine past due recovery plan & follow-up and Manufacturing Teams- Review recovery plans with customer and respective performance- Analyse & dispute Customer delivery rates- Analyse & dispute customer debit notes related with delivery issues- Support Change Execution Eng. Changes / New Models coordinators to implement- Part Status review FP part status shall be reviewed and request raised to MDS whenever an update is required- Create / update AETC with accurate reason code- Cum Rollback Yearly, cumulative shipped quantity shall be reset to 0- Inventory Management excess inventory, obsolete risk assessment (no movers, BOH / no demand), inventory disposal**Key Performance Indicators: Build to Schedule (BTS)**- Backlog- Ford Q1- Claim process Ford portal**Critical experiences required to be ready for this job**:- Previous experience on charge personnel- Demand Management- Forecast analysis comparison trend and projections.- Direct contact with customer- Production plan

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