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**A Career at HARMAN**:As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.Innovation, inclusivity and teamwork are a part of our DNA.When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.**P**o**s**i**t**i**o**n **S**u**mm**a**r**y**:Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.**S**u**p**e**rv**is**o**r**y R**e**s**p**o**ns**i**b**ili**t**i**e**s**:N/A**J**o**b R**e**s**p**o**ns**i**b**ili**t**i**e**s**:- Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)- Assure Customer Demand integrity in the MRP system (SAP) to ensure full shipments to the Customers- Analyze Customer Demand to detect variations (Increases & Decreases)- Ensure customer shipments in order to meet delivery dates solicited.- Develop and implement initiatives to improve customer services.- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers- Evaluate and prioritize customer inquiries to better serve the customers- Maintain relationships with other internal departments to improve business performance- Analyze customers issues so as to develop tools and processes to increase customer satisfaction- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to increase efficiency of labor- Initiate actions to prevent the occurrence of any non-compliance related- Participates and provides support related with quality systems management, objectives, targets and programs.- Minimize premium freight services through the proper production planning processes.- Coordinate product changes to assure mínimal obsolescence.- Other activities assigned by Sr.Costumer Analyst.**Basic Qualifications**:- Integrity.- Innovation.- Inclusion.- Teamwork & Respect.- Excellence.- Engineering, International Business, Finance or Administration Degree (recent graduated for Analyst)- 1 year of related experience for Analyst, 1-3 years of related experience for Services.- Experience in the automotive industry preferably.- Ability to work under stressful conditions.- Knowledge of ISO / TS ***** and ISO *****.- English 80% (reading and writing that allow fluid presentations)**Preferred Qualifications**:- Leadership.- Change Orientation.- Collaboration.- Judgment.- Result Driven.- Communication Skills (Oral and Written)- Initiative.- Analytical.- Problem solving skills.- Achievement oriented- SAP system- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
