Technical Support Engineer
hace 3 días
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.**Responsibilities**:Your Responsibilities:- Responsible for the customer support experience with Microsoft- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)- Identify cases that require escalation (either technically or strategically)- Create and maintain incident management requests to product group or engineering group- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience- Provide ramp activities, knowledge sharing, technical coaching and mentoring- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific**Qualifications**:**Requirements**:- English & Spanish Language: fluent in reading, writing and speaking.- Excellent understanding of Database concepts and deployments- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions- Excellent Communication Skills - verbal, listening, and written (including technical writing).- Passion for technology, lifelong learning and professional development.- Experience in one or more of these areas desirable- Experience supporting Azure or other cloud-based solutions- Microsoft certifications in data platform or Azure technologies- Experience troubleshooting distributed solutions- Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,- Basic Networking, Storage and Platform troubleshooting skillsBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Technical Support Engineer
hace 6 días
Ciudad de México iMin A tiempo completoWe are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....
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Technical Support Engineer
hace 3 semanas
Ciudad de México Hitachi Vantara Corporation A tiempo completo**The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a Solution. The Customer Support Engineer generally deals directly with end users and,...
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Technical Support Engineer
hace 6 días
Ciudad de México Hitachi Vantara A tiempo completoMexico City, Mexico**Function**:CS&S**Requistion ID**:**Job Type**:The CompanyThe RoleThe Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara’s customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a Solution. The Customer...
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Technical Support-system Engineer
hace 6 días
Ciudad de México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: Technical Support-System Engineer - Req Id: 100117 - City: Mexico City - State/Province: Mexico - Posting Start Date: 10/2/25 - Job Description: **Technical Support-System Engineer**: **Onsite in Mexico City** **Office rotative: San Angel, Santa Fe and Av. Chapultepec, Monday to Friday.** 3+ years of experience as L2...
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Technical Support Engineer
hace 2 semanas
Ciudad de México Microsoft A tiempo completo**Technical Support Engineer**:Mexico City, México, MexicoDate posted**Sep 19, 2025**- Job number** **- Work site**0 days / week in-office - remote**- Travel**None**- Role type**Individual Contributor**- Profession**Technical Support**- Discipline**Technical Support Engineering**- Employment type**Full-Time****Overview**:- With more than 45,000 employees...
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Technical Support Engineer
hace 2 semanas
Ciudad de México Wipro Limited A tiempo completo**Technical Support Engineer**: **Skills and Activities** - Formatting and loading of iOS MAC image, Windows, computer equipment. - Managing remote access to computers via Microsoft Teams or Microsoft Quick Assist Technical Knowledge of the Hardware of PCS computers, Laptops and their peripherals - Replacement of parts of computer equipment, laptops,...
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Technical Support Engineer
hace 3 semanas
Ciudad de México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Support Engineer
hace 2 semanas
Ciudad de México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Support Engineer
hace 2 semanas
Ciudad de México SAS A tiempo completo: **Technical Support Engineer - Hybrid, Mexico City, Mexico** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it...
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Technical Support Engineer
hace 7 días
Ciudad de México Okta A tiempo completo**Get to know Okta**Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
