Customer Service Export Agent

hace 4 semanas

Tlalnepantla, México SOMFY Group A tiempo completo

**Company Description**As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America. You will be responsible for entering orders, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.In this role, you will:- Process pro-forma invoices (international orders) and blanket orders- Understand the steps to create required customs documentation- Gather shipment details and update customers as required.- Ensure transparent communication and continual follow-up regarding order status.- Ability to problem solve and provide proactive resolutions.- Diffuse customer complaints and provide appropriate solutions in a timely manner.- Demonstrate a mindset that recognizes the importance of the satisfaction of our customers. Escalate issues to management in a timely fashion with an appropriate sense of urgency.- Identify opportunities for continuous improvement to optimize the efficiency of resources**Qualifications**- Bilingual in Spanish and English required; Italian is a plus- At least 3-5 years Customer Service background- Experience with processing international orders- Excellent organizational, communication, interpersonal and problem-solving skills with the ability to work effectively in teams.- Strong attention to detail- Ability to work independently- Proficiency in relevant software and tools:- Microsoft 365- Salesforce or comparable CRM- SAP a plus**Additional Information** Working Environment**:- Office Environment, Tlalnepantla de Baz, Mexico- Typical standard business hours of 8:00 am - 5:00 pm(including 1 hour lunch), Monday through Friday**Compensation & Benefits**:- Competitive salary commensurate with experience.- Full corporate benefits package, including health, savings fund and food vouchers.All your information will be kept confidential according to EEO guidelines.

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