Customer Service

hace 1 semana


Tlalnepantla, México Johnson Controls A tiempo completo

**What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?**Order Processing- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order management- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off ordersEnquiry handling- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representativeCustomer care- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent productsFiling & miscellaneous- Keep customer details and price agreements up-to-date.- Collect, share and document leads, projects, competitor detailsWhat are we looking for?- Customer-oriented experience with a focus on details- PC skills - MS office- Communication and interpersonal skills- Problem-solving - SAP (desirable)



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