Senior Professional Services Consultant

hace 3 días

Región Centro, México Axon Impact A tiempo completo

Senior Professional Services Consultant (E-mail Security) ROLE SNAPSHOT The Senior Professional Services Consultant is responsible for deploying softwaresolutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the abilityto build strong partnerships with various cross-functional groups throughoutour customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position willrequire delivery of formal training to customers and partners on projects. KEY DUTIES Technical mastery of at least one product with associated productapplications OR one highly specialized field skill such as; integrationwith 3rd party products using APIs, NERC CIP solution delivery, orInformation Systems Security Ability to troubleshoot technical issues to resolve customer problems Develop custom scripts, utilities, or integrations to fulfill customer needs Collect infrastructure technical requirements, create implementation andproduction deployment procedures for Fortra products to interoperateand work within customers environment Understands department goals and current processes and can recommend theuse of new or existing tools to achieve those goals. Deliver services and support both onsite and remote Assists in onboarding new Technical Consulting team members, as requested,by training him/her on processes and/or projects. Acts as themain mentor and go-to for the new hire. Is the first to field any culture orwork-related questions. Supports new and existing clients in more complex set ups and usagescenarios of the purchased software. SME in one or more 3rd party technologies such as Linux, SIEM and WindowsServer OS Authority to act within defined policies inside area of expertise/knowledge asdirected Regularly employs consultative selling techniques during customerinteractions and identifies selling opportunities (software andservices) with customers. Builds strong customer relationships thatencourage additional services work with customers. Called on to support junior members to manage external stakeholders throughconflict resolution In-Depth knowledge of Email Security, specifically SME in SPF, DKIM, DMARCand BIMI M365 Administration or Google workspace Administration experience Mail Routing fundamentals and experience with Secure Email gateways Understanding of SAML 2 configuration and assisting customers with SSO Setup Experience with Fortra Agari DMARC Protection and Cloud Email Protection aplus Experience with third party email senders a plus Delivery of customer or partner facing product training Support Services revenue objectives by maintaining 65% billable utilization Other duties as assigned BASIC QUALIFICATIONS 4-6 years of experience High level independence Advanced technical skills Ability to identify selling opportunities with customers and build strongrelationships Excellent communication skills with both technical and non-technicalaudiences Actively seeks constructive feedback on own performance Ability to supervise others Executes tasks in a timely manner with minimal revisions needed Proactive, able to prioritize and solution oriented #J-18808-Ljbffr

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