IT Support Analyst

IT Support Analyst - EnglishAbout the RoleThe IT Support Analyst provides basic IT support to customers following defined Service Management procedures.We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.What You Will Do- Installation and replacing end user IT workplace equipment (PC’s, smartphones, printers, collaboration tools like meeting equipment)- Executing primarily 1st line IT support within the scope of WSS, to all internal customers globally- Contribute to customer satisfaction (people dimension) and continuous efficiency improvements. Needs to communicate effectively with customers and key stakeholders.- Support managing local servers and networks in collaboration with global IT teams- Execute and cooperate close with other IT support teams- Processing and taking ownership of tickets from customers, be able to reassign ticket to the appropriate groups when necessary- Administration of IT assets (hard- and software)- Train and educate of users in relation to IT workplace and collaboration tools- Work according to processes Incident, Request, and Problem Management- Basic troubleshooting- Manage with her/his manager the local telephony contract when necessary, for maintenance, new subscription- Follow internal IT audit requirements- Manage the country sales forces support in term of collaboration and workplace environment- Follow KPIs relative to mission responsibility- Manage the purchase order of local materiel in accordance with the budget and business need- Follow intervention with maintenance suppliers like HP; KonicaWho You Are- Relevant University IT education or equivalent is an advantage. Anyone its ok.- 1 to 2 years Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers- Proven track record in Service Management and tools- Remote support mainly for sales forces- Self-driven and team player- Customer oriented with ability to manage impatient customers, diplomatic- Communication & interpersonal relationship skills- Ability to work under pressure and autonomously- Time management with sense of urgency/priority, Delivers with quality and speed- Embrace and live our Beliefs and Behaviors - Care, Courage, Collaboration and Commitment- Proven track record in Service Management and tools- Relevant technical skills and education in Microsoft Server tools (Windows 2012/2016, Active directory, manage mailboxes, distribution list), Lan and Wan network (TCP/IP, DNS, DHCP and routers)- Relevant technical skills on Workstation: memory, network card and connectivity- Windows operating systems and Microsoft tools, SAP user knowledge is an advantageWhat We Can Offer YouAt Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewardsTogether, we are improving lives, every day.Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.Application End Date: