Technical Engineer

hace 3 semanas

Insurgentes, México Johnson Controls A tiempo completo

Job details**Employment Type**:Full-Time**Location**:Insurgentes, Distrito Federal, Mexico**Job Category**:Information Systems**Job Number**:WD **Job Description**:Contact Center Engineer (Mexico - 170)What You will doAre you looking for a role where you can make a different in the business & world? This role will deliver new technologies enabling our Contact Centers to saves livesWhich technologies? We support Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver rock solid technical operations for our Global Contact Centers. You’re experienced but you haven’t delivered all of these products before? Don’t worry Bring what Your ACD/IVR experience and learn the rest with usHow you will do itWork on a team engaging in technical exploration and delivery of new features & componentsSupport tier 2 through 4 operational incidents and service requests for the Americas regionEnjoy technical discussions within the team proposing solutions and alternatives.Be comfortable being mentored by peersBuild healthy relationships with our business partners.Translate business requirements into technical requirements, and vice versa.Make technology understandable to non-technology partners.Be an inclusive, supportive team mate.What we look forRequiredMost important is the ability to work as a team, share knowledge and deliver solutions without boundaries1-2 years experience in Contact Center Technology1 years experience with Nice CXone Technology as an Engineer or in a support roleStrong Spanish and English speaking and written skillsCuriosity and an interest in problem solvingExperience troubleshooting VoIP and Call Center issuesBachelor’s degree plus confirmed knowledge of experience, or equivalent experience.Ability to communicate with a diverse audience.

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