Technical Consulting Engineer

**Who You Are**:You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineersYou will also provide technology/product training and intellectual property material as requiredYou'll act as the focal point for large account network problem resolution.Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.**Roles and Responsibilities**:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Frequently supports TCEs and Global Delivery Partners with complex and sensitive scenarios. Delivering effective and constant results to provide long-term and definitive solutions to our world-class customers. The internal deliverables impact globally to the different support centers.Constantly and effectively collaborates with internal customers (Engineering, Developing, and Account teams). Ensuring high-quality and prompt responses to critical scenarios, always prioritizing customer-critical operations. The engineer mentors different internal stakeholders to minimize and effectively identify new and existent trends,Frequently collaborate with multiple internal and external stakeholders, building and maintaining critical customer and global partner relationships. Looking to proactively prevent failure scenarios by analyzing the customer environment and delivering preventive recommendations to optimize the customer requirements according to the existent technologies.Recognizes and documents new and existing patterns on the software products providing a preventive and reactive solution to the customer and global partners. Producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.Builds complex lab solutions to achieve customer environment replications. Looking forward to reusing the environments for mentoring and documentation processes. The majority of the solutions are improving the lifecycle and development of the product.Produces and shares intellectual capital (including documentation, innovation, and training) within technology and adjacent areas for internal global audiences, Global Delivery Partners, and customers.Mentoring and developing senior TCEs and Global Delivery Partners helping them to thrive on a successful technology adoption path.Innovates using the expertise, advanced knowledge and skills to configure, deploy, and/or troubleshoot Cisco products and solutions. Actively leads and contributes to the development of digital intellectual capital (e.g. observability patterns and tools, scripts, digital signatures, software testing, and new software trends).**Minimum Qualifications**:**(Required to be initially considered for this position)**- Possess 6+ years of technical support experience at any level in any of the following areas:Advanced knowledge of the networking industry and products such as routers, switches, and firewalls.Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connection-less), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud EnvironmentsAdvanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis.- Possess an English level equivalent to B2 or higher.- Be able to attend the office at least 2 to 3 days per week.**Desired Qualifications**:- Possesses a Bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).- Possesses Cisco Certified Network Professional Security or Cisco Certified Internetwork Expert Security.- Prior experience/Working knowledge in any of the following areas:Cisco Adaptive Security Appliance (ASA) firewalls & vASAFTD, Firepower, FMCAPIs methods and usageServer and appliance virtualization using VMWare, MS Hyper-V, and KVMDatabase knowledge and management (Azure, Maria DB, etc)Python, Perl, and Bash scripting skills would be an added advantageExperience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.Multicloud environment and tools (Azure, Google Cloud, AWS, etc)Leading wide region initiatives and project management skills**Why Cisco?**WeAreCisco. We are all