Product Support Specialist 1
hace 2 semanas
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on itWe are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.Responsibilities:- Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.- Acts as a customer advocate to represent the customer’s needs internally.- Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations.- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.- Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90%- Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation:- 90% scheduled adherence- 2.5% Call Abandonment RateAverage After Call Work (ACW)- 145 seconds- Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training.Required Qualifications- Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification- Between 2-5+ years in medical call center experience or medical support experience- Experience with use of electronic documentation systems- Ability to type 45+ WPM with a high rate of accuracy.Preferred Qualifications- 0-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care.- Medical call center experience or experience in medical support roleLocation:- Onsite- Hybrid eligibility contingent on individual performance.
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Product Support Specialist 1
hace 1 semana
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist
hace 1 día
Guadalajara, Jalisco, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
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Product Support Specialist 1
hace 1 semana
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist I
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist I
hace 3 días
Guadalajara, México VIPRE Security Group A tiempo completoJoin an energetic team in one of the hottest growing sectors in software—Cybersecurity.**Tier 1 Product Support Specialist**Essential**Responsibilities**:- Promote and maintain a high quality, professional, service-oriented company image among internal and external customers.- Educate and train customers on their security solutions providing excellent...
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Product Support Specialist I
hace 3 días
Guadalajara, México VIPRE Security Group A tiempo completoJoin an energetic team in one of the hottest growing sectors in software—Cybersecurity. **Tier 1 Product Support Specialist** **Essential Duties and Responsibilities** - Promote and maintain a high quality, professional, service-oriented company image among internal and external customers. - Educate and train customers on their security solutions...
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Product Support Specialist 2
hace 4 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist 2
hace 3 días
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist 2
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Support Specialist
hace 1 semana
Guadalajara, México Jabil Circuit A tiempo completo**Vacante para la empresa Jabil Circuit en Guadalajara, Jalisco**:Actualmente en Jabil seguimos creciendo y estamos muy emocionados por los nuevos grandes retos que se nos presentan, unete como support specialist**Escolaridad**:Licenciatura en contabilidad/ finanzas o alguna area administrativa**Deseable**:- Nível de educación deseada:Superior - cursando-...
