Owner Relations Representative

hace 3 semanas

Desde casa, México Wander A tiempo completo

**About the Role**:As an Owner Relations Representative, you will act as the primary point of contact for propertyowners, ensuring their satisfaction and addressing their needs in a timely manner. Your keyresponsibility will be to manage all owner communications, providing regular updates, andresolving issues to foster a positive relationship between property owners and our managementteam.This role requires a customer success mindset, strong problem-solving skills, and the ability tobuild lasting relationships. You will work closely with remote property managers to ensure thateach home operates smoothly and profitably.***What You’ll Do**:- Be the primary contact for property owners, ensuring their needs and concerns areaddressed promptly and professionally.- Handle financial and marketing questions, explaining performance metrics and revenueinsights clearly.- Keep owners up to date and answer any questions regarding their property'sperformance metrics and operational activities.- Resolve conflicts or concerns with professionalism and empathy, escalating issues tomanagement as needed.- Collaborate with property managers to oversee home operations, ensuring smoothcommunication between teams.- Proactively identify opportunities to improve owner satisfaction and increase homeperformance.supported.**Who You Are**:- Customer-focused - You genuinely enjoy building relationships and providing excellentservice.- Personable and outgoing - You’re comfortable making phone calls and engaging withowners.- Problem solver - You can de-escalate situations, find solutions, and confidently handledifficult conversations.- Well-spoken and well-written - You can articulate complex topics in a simple,professional way.- Sales-minded - You understand how to position things in a positive light and influenceoutcomes.- Organized and proactive - You can keep track of multiple properties and owners whilestaying ahead of potential issues.- Tech-savvy - You’re comfortable working with Slack, Google Suite, and learning newsystems (we use our own operating software).- Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment andcan quickly adjust to changing priorities and deadlines.**Requirements**:- 2+ years of customer service, account management, or customer success experience.- Experience in property management, real estate, or hospitality is a plus.- Strong conflict resolution skills and ability to handle challenging conversations withconfidence.- Comfortable working Tuesday-Saturday, CSTNote: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

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