Contractor Relations Representative, Pw

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.- The future is bright for the Porch Group, and we’d love for you to be a part of it, as our- Porch Warranty| Contractor Relations Representative- THE POSITION- Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve establishing a relationship with contractors in covered areas, maintaining relationships with contractors, and maintaining follow-up with customers, ensuring that we are providing quality customer service.- WHAT YOU DO- Arriving for your scheduled shift on time- If any changes to shift or absence/tardy request inform direct manager before the shift is set to begin- Completing your assigned daily tasks as distributed by the managers- Build B2B relationships with technicians/trade partners across covered areas-- Minimum 75 Outbound calls daily- 30 Pending Claims worked per day- Minimum 5 NPS scores collected per day- 6.5 hours of log time per day- Source out work orders to technicians/trade partners within network- Client follow-up to ensure quality customer service by providing technician/trade partner information- Technician/trade partner follow-up to confirm the scheduled appointment(s)- Outsource contractors when needed with at least 5 attempts for each claim- Correctly label claim disposition to ensure reporting accuracy for management- Have a well established on-going knowledge of CRM systems operations and functions- Notify the direct manager of any broken relationship or broken standards from contractors/trade partners- WHAT TO EXPECT:- Quick recruitment process through video calls.- Pay rate: MXN 93.00 an hour- Training: paid initial training, as well as ongoing training to help you develop in your role and career.- Career path: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- Support: You’re working from home, but not alone Your team is available in real-time to help you be successful- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic Spend more time at home, where your family needs youWHAT YOU BRING:- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirementsLI-FQ1LI-DNPLI-RemoteWhat’s next?Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.