Customer Support Specialist

hace 3 semanas

México ABB A tiempo completo

**Customer Support Specialist (Temporary)**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:The Customer Support Specialist is the first point of contact for the Global Business Service customers and business partners of all divisions in LATAM. Reporting to the Customer Service Coordinator and using your customer service skills and knowledge, you will aid the GBS team by reacting to customer inquiries.**This position reports to**:Customer Service Coordinator**Your responsibilities**:- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.- Monitoring the status of orders.- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.- Ensuring a positive customer experience by giving them regular updates and clarification.- Observing the overall process and trends across inquiries and identifying improvement areas.**Your background**:- 3 years of experience in customer service working as customer support in the industrial market.- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.- Knowledge of principles and practices in customer service.- Knowledge of Excel and SAP.- A collaborative, solution-focused approach, and strong written and spoken communication skills.- A bachelor´s degree in Administration or related.- Advanced English.**More about us**:

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