Operations Support Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.- YOUR ROLE- Set up new users and manage changes to user roles and access.- Provide support for software-related issues and troubleshoot user tickets.- Resolve integration issues with SAP and other enterprise systems.- Manage user access and role changes in accordance with security policies.- Create and configure user profiles.- Monitor and manage audit trails and logs for compliance.- Troubleshoot access issues, error messages, and performance problems.- Manage job scheduler alerts and notifications.- Resolve printer and device-related issues.- Support Disaster Recovery Planning (DRP) activities.- Handle robotic process automation (ROBOT) issues.- YOUR PROFILE- Bachelor’s degree in Computer Science, Information Technology, or a related field.- **3-5 years of experience in IT operations, system support, or a similar role.**- Proven experience as an **AS400 Administrator** or working with **IBM iSeries environments.**- Strong understanding of **IBM i,** **system performance monitoring**, **patch management,** and **upgrades**.- Familiarity with **SAP integration** and enterprise software environments.- Familiarity with **software installation** and **configuration on AS400 systems.**- Solid knowledge of **IT security principles**, access control, and audit compliance.- Experience with job scheduling tools, robotic process automation, and system cleanup procedures.- Excellent troubleshooting and problem-solving skills.- **Strong communication skills** and ability to work collaboratively across teams.- **Fluent in English (spoken and written).**- WHAT YOU’LL LOVE ABOUT WORKING HERE?- At Capgemini Engineering, we encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.- At Capgemini Engineering, we’re always looking ahead. We’re part of a team that creates opportunities to achieve valuable change. Change that makes a difference. New connections, new technologies, new ways to work. It’s so energizing.- At Capgemini Engineering, we make it easy for you to deepen knowledge and learn new skills while you’re still doing the day job.**ABOUT CAPGEMINI**Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.** Get the future you want**- Ref. code- -en_US- Posted on- 06 Nov 2025- Experience level- Experienced Professionals- Contract type- Permanent- Location- Guadalajara- Business unit- Engineering and RandD Services- Brand- Capgemini Engineering- Professional communities- Products & Systems Engineering