Customer Support Specialist
hace 17 horas
Hey there Are you a Customer Support Specialist ready to take on a new challenge?Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost.We are a team of seasoned global startup veterans with previous exits that are building Keep to be the next generational banking institution of Canada.We have raised millions from the top VCs in fintech and are now scaling.- Resolve customer issues in a timely and effective manner- Provide product support and training to customers- Work closely with other teams to ensure customer satisfaction- Identify and escalate technical issues to the appropriate teams- Continuously improve customer support processes and procedures**Who you are?**- 1-2 years of experience in customer support, preferably in a fintech or startup environment- Excellent communication skills, both written and verbal- Strong problem-solving skills and ability to work independently- Experience with CRM systems and support tools- Detail-oriented with a focus on delivering high-quality work- Passion for fintech and the financial industry**Why joining Keep?**- Work with a talented and passionate team that values innovation and collaboration- Opportunity to work on cutting-edge technology and contribute to the growth of a dynamic startup- Fast-paced and challenging environment that encourages creativity and experimentation- Chance to make a real impact on the company's success and shape the future of the industry- Competitive salary and benefits package that includes equity, unlimited PTO, WFH support, and more.- Supportive and inclusive company culture that values diversity and promotes work-life balance.**What type of people are we looking for?****Transparent communicators -** If you say you will do something, do it. If you’re having trouble, let someone know. We can’t all be everywhere at once, so we rely on each other to flag issues and raise concerns where needed.**Comfortable in a fast-paced setting -** You'll need to be comfortable working in a fast-changing environment with incomplete information. We're a young, agile company.**No egos -** Everybody gets their hands dirty and jumps in where needed.**Self-directed -** We are a globally remote company. We don’t like micromanaging because it doesn’t work and we believe in trusting people to get their work done.**Benefits**:- Competitive salary and equity package- Unlimited PTO- WFH Bonus & Support- Remote workWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you're passionate about building great products and want to work in a fast-paced startup environment, we'd love to hear from you
-
Entry Level
hace 4 semanas
Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and...
-
Entry Level
hace 4 semanas
Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...
-
Customer Support Specialist
hace 2 semanas
Desde casa, México Scalesource A tiempo completo**Customer Support Specialist - Full-Time (Flexible Schedule, Evenings & Weekends Required)****Location**: Remote**Salary**: $1,200/month**Schedule**: Full-Time | 40 hours/week | 4 x 10-hour shifts | 3 days off (Rotating)**About Us**Bungii is a fast-growing, problem-solving company that’s transforming the way big and bulky items get moved. We’re bold,...
-
Customer Support Specialist
hace 2 semanas
Desde casa, México Scalesource A tiempo completo**Customer Support Specialist - Full-Time (Flexible Schedule, Evenings & Weekends Required)** **Location**: Remote **Salary**: $1,200/month **Schedule**: Full-Time | 40 hours/week | 4 x 10-hour shifts | 3 days off (Rotating) **About Us** Bungii is a fast-growing, problem-solving company that’s transforming the way big and bulky items get moved. We’re...
-
Customer Support Specialist
hace 16 horas
Desde casa, México Keep A tiempo completoHey there! Are you a Customer Support Specialist ready to take on a new challenge? Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost. We are a team of seasoned global startup veterans with...
-
Customer Support Specialist
hace 4 días
Desde casa, México Pearl Abyss America A tiempo completo**Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...
-
Remote Customer Service
hace 2 semanas
Desde casa, México Hire Latam LLC A tiempo completo**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...
-
Remote Customer Service
hace 2 semanas
Desde casa, México Hire Latam LLC A tiempo completo**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...
-
Sr. Customer Support Specialist
hace 3 días
Desde casa, México Oceans Clean A tiempo completoAbout the RoleIlnia Soluciones is hiring a Senior Customer Support Specialist with deep expertise in luxury watches to play a critical role supporting a fast-growing international watch marketplace.This is a senior, subject-matter expert position, designed for someone with advanced horological knowledge who can independently handle complex customer cases,...
-
Customer Support Specialist
hace 1 semana
Desde casa, México Dealfront A tiempo completo**About Dealfront**: We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together. What makes us unique? With origins in Finland and Germany, the country with the...
