Customer Support Engineer IBM Power for Google Cloud
hace 3 semanas
Job Summary Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model: Remote Working Hours: Monday to Friday 09:00 am to 06:00 pm Pay Rate: $70K MXN Monthly Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English Qualifications Bachelors degree in computer science or related field or equivalent work experience 15 years of technical customer‑facing experience 1-5 years of experience in IBM PowerVC Experience with Google Cloud Experience with IBM AIX or IBM highly preferred Experience with system administration support of operations working knowledge of storage technologies and virtualization support Ability to partner across teams to achieve a common goal Self‑motivated and independent thinker with quick learning skills Excellent analytical problem resolution and decision‑making skills Understanding of business processes and ability to translate business requirements into application functionality Ability to be on‑call and part of a support rotation as required Service‑oriented with focus on identifying customer pain points and needs Demonstrated ability using critical thinking to resolve complex problems Strong interpersonal and communication skills Key Responsibilities Successfully manage technical support requests from our IBM Power for Google Cloud customers that need assistance with performance and/or troubleshooting Troubleshoot production issues spanning various levels of the technology stack and engage appropriate engineering teams as required Understand customers needs and business pain points to deliver outstanding support and maintain high customer satisfaction Collaborate with internal engineering teams and Google to address customer incidents and support requests associated with IBM Power for Google Cloud Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics Follow and mature all IP4G support‑related processes, procedures, and policies Contribute to public and internal documentation to amplify your impact Collaborate with the Infrastructure Operations Team (IOC) Manager to build an effective technical team that supports IBM Power for Google Cloud and adjacent Google Cloud Marketplace offerings Collect, analyze, and report on IP4G support metrics / KPIs to identify problems or areas of focus Contribute to the development and continuous improvement of Customer Support procedures and infrastructure Collaborate with engineering and observability teams to improve telemetry and log collection, add new dashboards and create alerts Collaborate with Product Management to shape and prioritize feature requests and bug remediation Collaborate with Incident Manager on the continuous improvement of the incident response process Continuously improve our customer support team's ability to identify, resolve, or elevate customer incidents by improving the observability and tools available to our customer support teams Contact Details This is a high‑visibility opportunity where your expertise will directly impact our Customer engineering user experiences. Key Skills Abinitio Google Analytics Corporate Communications Infection Control Lab TechnologyCondition Monitoring #J-18808-Ljbffr
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Customer Support Engineer
hace 3 semanas
WorkFromHome, México CRH Talento en IT A tiempo completoCustomer Support Engineer - IBM Power for Google Cloud Join to apply for the Customer Support Engineer - IBM Power for Google Cloud role at CRH Talento en IT . Base Pay Range Pay rate: $70K MXN Monthly Location Remote Work Model Remote Monday to Friday 09:00 am to 06:00 pm Benefits Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English...
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WorkFromHome, México CRH Talento de IT A tiempo completoA technology solutions provider is seeking a Customer Support Engineer specializing in IBM Power for Google Cloud. This remote position requires technical customer-facing expertise and proficiency with IBM PowerVC and Google Cloud. Responsibilities include managing technical support requests, troubleshooting issues, and collaborating with engineering teams...
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Remote Support Engineer — IBM Power for Google Cloud
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WorkFromHome, México CRH Talento de IT A tiempo completoAn IT consulting firm is seeking a skilled Customer Support Engineer to provide support for IBM Power within Google Cloud. The role involves managing technical requests, troubleshooting issues, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates should have a Bachelor's degree in computer science and substantial...
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WorkFromHome, México CRH Talento en IT A tiempo completoA leading IT services company seeks a Customer Support Engineer for IBM Power for Google Cloud. This remote role involves managing technical support requests, collaborating with engineering teams, and ensuring high customer satisfaction. Required qualifications include a Bachelor's degree in computer science and 1-5 years of technical support experience....
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Customer Support Engineer
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WorkFromHome, México CRH Talento de IT A tiempo completoPosition: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model Monday to Friday 09:00 am to 06:00 pm We are offering Enhaced Employee Benefits Advanced English Requirements Bachelor’s degree in computer science or related field or equivalent work experience 1–5 years of technical customer-facing experience 1-5 years of...
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