Junior Support Engineer
hace 2 semanas
RESPONSIBILITIES- Log, categorize, and initially assess incidents- Address requests or direct them to appropriate teams if further intervention is needed- Track and oversee the resolution progress of all active incidents to guarantee prompt service restoration- Communicate regularly with users to update them on the status of their issues- Handle and resolve incidents not earmarked for other specialized resolution teams- Verify issue resolution and officially close incidents once resolved- Identify recurring problems and work with problem management teams to strategize solutions- Regularly update the Knowledge Base to incorporate new solutions and insights**REQUIREMENTS**:- Bachelor’s Degree in Computer Science or a related discipline- A minimum of 6 months of experience in a Support Engineer role- Exceptional verbal and written communication capabilities- Ability to manage a high volume of requests while remaining resilient under pressure- Robust problem-solving and investigative abilities- Excellent skills in client interaction and relationship management- Proficient in troubleshooting and handling multiple tasks simultaneously- Team-oriented with a collaborative approach to problem-solving- Able to keep a level head in stressful or challenging situations- Solid knowledge of ITIL protocols related to event and incident management- Proficient in English, with a minimum of a B2 level for effective international communicationNICE TO HAVE- Proficiency with tools for remote desktop support- Knowledge of cloud technologies and platforms- Experience working in a diverse or global support settingWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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Junior Technical Customer Support Engineer
hace 2 semanas
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...
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Junior Support Engineer
hace 2 semanas
Guadalajara, México EPAM Systems A tiempo completoRESPONSIBILITIES- Record, classify, and conduct initial triage of incidents- Resolve requests or escalate them to the responsible parties as needed- Monitor the status and progress of all open incidents to ensure timely resolution- Keep users informed about the progress of their issues- Resolve incidents that are not assigned to other resolution groups and...
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Junior Customer Support
hace 2 semanas
Guadalajara, México GlobalLogic A tiempo completoAbout the Role As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Argus Support Engineer
hace 3 semanas
Guadalajara, México AstraZeneca A tiempo completo**Job Title: ARGUS Support Engineer****Introduction to role****Accountabilities**- Manage implementation, upgrade, and support of Oracle Argus Safety System or other safety solutions and associated interfaces/integrations.- Participate in technical workstreams (Configuration/Data Migration/Reporting/Upgrade) and provide progress reports, proposals,...
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IT Support- Junior
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Guadalajara, México HRPV Mexico A tiempo completoJoin our team as an IT Support Junior! As an IT Support Junior, you’ll provide basic technical assistance to users within the company. Your main responsibilities will include troubleshooting hardware and software issues, assisting with network connectivity problems, and maintaining equipment and systems. Additionally, this role involves documenting...
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Junior Networking Engineer
hace 4 semanas
Guadalajara, México EPAM Systems A tiempo completoWe are looking for a driven and proactive **Junior Networking Engineer** to join our dynamic team.This role is ideal for someone passionate about technology and networking and who thrives in a fast-paced environment supporting global customers with our cutting-edge Cloud Platform products.RESPONSIBILITIES- Support customers using Cloud Platform products,...
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Sr. Java Support Engineer
hace 6 días
Guadalajara, México Toshiba Global Commerce Solutions - External A tiempo completo**The company.** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
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Sr. Java Support Engineer
hace 6 días
Guadalajara, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company.** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
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hace 2 semanas
Guadalajara, México JWP A tiempo completo**About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
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Support Engineer
hace 7 horas
Guadalajara, México KogniVera A tiempo completoJob Summary We are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...