Head of Claims, Mexico

Title:Head of Claims, MexicoCompany:Everest Insurance CompanyJob Category:Claims**Job Description**:Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.Everest is a growth company with $14 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.Our financial strength is evident in Financial Agency Ratings of: A+_A. M. Best_, A+ S_&P Global_ and A1_Moody’s Investor Service_. We are a market leader for our broad diversified income streams, strong underlying underwriting performance with reduced volatility and strong cash flow. We take pride in being known in the industry as nimble, entrepreneurial and responsiveRole Purpose:The primary purpose of this role is to lead the development and execution of Claims solutions and services to support the Everest Insurance Mexico business strategy, working closely with local and corporate stakeholders.Key Accountabilities:- Leadership of Claims team in Mexico- Provision of claims handling service within Mexico- Develop the Mexican Claims function to meet business targets and plans.- Personal management of large and complex losses and systemic claims issues, ensuring that these are reported and escalated in line with corporate requirements- Ensure that team performance meets or exceeds corporate standards- Work closely with underwriters and Country and Regional management to ensure effective communication and integration of Claims to drive business plans outcomes- Identify and monitor claims trends and issues, providing insightful and actionable feedback to underwriters, local management and Global Claims- Broker and customer relationship management for Mexico to support the retention and acquisition of business- Build and manage a team, which will enhance the delivery of strategic goals- Align, empower, and influence others through ideas, encouragement, and insight- Market facing role, promoting Everest brand and capabilities within Mexico- Execution of yearly business planning- Provide Claim solutions to support clients’ most complex risks and challenges- Build brand and product awareness through broker marketOperational- Provide management and oversight of all claims issues in Mexico- Ensure effective controls are in place and adhered to and that claims handlers are operating within their delegated authorities- Effective management of expenses in order that Everest maintains its competitive advantage- Provision of an annual Claims budget and forecast- Ensure the creation and production of relevant, timely and accurate data and reporting- Carry out Claim Quality Assurance reviews as necessary to ensure policies and procedures are being followed and that all claims are handled according to Best Practices- Ensure compliance with policies, procedures and controls that are in place to meet all regulatory and corporate governance requirements affecting the Branch and Parent, whether internal or external- Ensure the creation of effective service provider panels and monitor their performance and compliance with required standardsHuman Resources- Build and maintain a high performance team which can deliver strategic goals outlined either above or by executive management- Performance evaluation and management of direct reports- Evaluation of staff training needs and coaching- Remuneration recommendations- Keep leadership and the HR department apprised of any HR issues that arise within the office, including any disciplinary actions that may be necessarySkills & Abilities- Demonstrable experience in commercial P&C and specialty lines- Fluent in English- Extensive knowledge and experience in managing claims portfolios- Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management- Highly collaborative and able to work effectively across the organization as well as with external stakeholders- Ability to adapt and embrace change, solutions driven- Tenacity and decisiveness, with the courage to take risks- Strong interpersonal skills and d