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Tijuana, México Integon Service Co. A tiempo completo

**Primary Purpose**:Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevantpolicy and/or claim.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned_- below. Specific activities may change from time to time._- Communicate effectively with internal and external customers- Identify the customer’s need and respond appropriately and efficiently with a sense of urgency- Follow established guidelines specific to each claim report or inquiry- Locate, confirm and document appropriate information, which may entail multiple systems- Remain current on constant process updates and technology used within the companyclientJOB REQUIREMENTS**Required Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.- High school diploma or general education degree (GED)- Ability to empathize with customer is critical- Experience in Customer Service- Ability to work in a fast-paced environment- Ability to multi-task (i.e. talking and typing simultaneously)- Possess organizational and time management skills- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills- Must possess effective verbal and written communication skills- Ability to work a flexible schedule- High degree of initiative, mature judgment and discretion- Ability to navigate through multiple systems**Desired Skills**:- Experience in a call center environment- Ability to speak Spanish (Bi-lingual)- Post high school degree- Experience in the Insurance field

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