Associate Manager
hace 2 semanas
Sutherland is seeking an attentive and goal-oriented person to join us as a Associate Manager - Workforce Scheduling. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Associate Managers in this role get to**:**Be the expert**: Prepares optimal shift schedules with breaks and generate rosters with minimum understaffing/overstaffing. Generates interval level staffing plans using the forecasts, SLAs and other assumptions. Generates interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data**Extend support**: Plan team activities such as meetings, trainings, and coaching sessions**Strengthen relationships**: Coordinate with Service delivery, Reconcile employees listed in PeopleSoft with available employees for preparing weekly schedules in calibration with anticipated performance**Set the Path to Success**: Setting the KRA targets for the team while delivering the client KPI metrics. Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player and a team leader**Qualifications**:- At least four years of work experience in a Call Center- At least two years of experience as an RTA / Scheduler- Strong knowledge of MS-Excel- Good verbal and written communication skills- Ability to communicate / present with various levels of stakeholders- Good knowledge of WFM concepts- Good analytical skills- Ability to identify and understand trends and patterns- Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage- High School Diploma/GED (±11 years)
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Associate Manager, Customer Support
hace 4 semanas
Monterrey, México Transplace A tiempo completoUber Freight is looking for experienced customer service professionals with a background in Transportation \Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.Essential functions and tasks- Supervise day-to-day activities of team members-...
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Associate Manager, Customer Support
hace 2 días
Monterrey, México Transplace A tiempo completoUber Freight is looking for experienced customer service professionals with a background in Transportation \Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team. Essential functions and tasks - Supervise day-to-day activities of team...
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Associate Manager, Customer Support
hace 3 semanas
Monterrey, México Uber Freight A tiempo completoUber Freight is looking for experienced customer service professionals with a background in Transportation \Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.Essential functions and tasks- Supervise day-to-day activities of team members-...
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Associate Manager
hace 3 semanas
Monterrey, México Sutherland A tiempo completoSutherland is seeking an attentive and analytical, accountable, dynamic & people's person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery.We are a group of dynamic and driven individuals.If you are looking...
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Associate Manager
hace 1 semana
Monterrey, México Sutherland A tiempo completoSutherland is seeking an analytical and attentive person to join us as a Training Associate Manager. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Associate Managers in this role get...
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Associate Manager, Customer Support
hace 4 días
Monterrey, México Transplace de Mexico Global A tiempo completoUber Freight is looking for experienced customer service professionals with a background in Transportation \Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team. Essential functions and tasks - Supervise day-to-day activities of team...
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Associate Project Manager
hace 3 semanas
Monterrey, México Hunter Douglas A tiempo completoDescription Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products.We are a brand that you know and trust.With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...
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Associate Manager
hace 3 semanas
Monterrey, México Uber Freight A tiempo completoWe are seeking a highly motivated Associate Manager on second shift in our Monterrey Center of Excellence.As the Associate Manager, you will be responsible for ensuring the overall success of your team, as well as the individual performance and development of each team member.Your primary focus will be on successfully maintaining service level agreements for...
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Associate Project Manager
hace 2 semanas
Monterrey, Nuevo León, México Hunter Douglas A tiempo completoOne of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer...
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Associate Manager
hace 1 semana
Monterrey, México Sutherland A tiempo completoSutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Associate Managers in this role...
